-
March 2024 by Jonathan Soto
Everything was great very friendly and helpful. Highly recommended!
-
March 2024 by ITing Huang
Excellent customer service and follow-up by Francis. Easy set up and access. Office was very responsive and friendly.
-
March 2024 by Palvi Raikar
Wonderful and swift customer service by the Store manager! very impressed.
-
March 2024 by Kelly Parker
Aurora was very sweet and accommodating. Good price on a unit; appreciated the tip about prepaying to lock in the price.
-
March 2024 by Georgenia Toussaint
Aurora White, was so amazing with her customer service. She went above and beyond and stayed late to accommodate my needs, which I truly appreciated. Again thank you Aurora! ?
-
March 2024 by Flo Toussaint
Aurora White was great. She was patient and helpful. She made sure all our storage needs were met. Aurora even stayed late to help us on a Friday which I really appreciate. She had a great attitude and was very pleasant.
-
March 2024 by Jean Mendez
Just got off the phone with Ethan, very personable and professional, made the process very easy and took the time to explain details to me as a first time user. Excellent service!
-
December 2023 by Ben Downing
My interactions with the staff, particularly Aurora, have been great. They have been very responsive and were extremely helpful when I needed to downsize my unit. Plus the facility is easy to access and seems quite clean.However, the corporate company handles the unit pricing and that has been less ideal. They almost doubled the rate on our initial unit after just 4 months, and that felt pretty excessive. If you are going to be using the unit for a long time, I'd recommend trying to pre-pay to lock in a rate for a while.
-
December 2023 by Stephen Rittner
Aurora is the Manager of the Extra Space Location we use in Somerville. She has been great, very professional, very responsive, and we appreciate working with her.
-
December 2023 by dawn eleftherakis
Great experience with this facility. It's well maintained and the customer service was great when I needed it.
-
November 2023 by lavetta whitfield
I would like to just take a moment to extend my compliment and professional service, I received extra space storage. I’m moving to Marborough was going to rent a unit in Marborough but , stopped at your facility at 14 McGrath Highway and a Mrs. White I think that’s the young ladies last name was so helpful and helping me find a perfect unit and with the best price for my situation insisted on showing me multiple units. She was very patient and accommodating at all the times , she had a big beautiful smile and looked into your eyes when she talk at all time , she seem to be a very genuine person. I hope this compliment gets to her and I also would like to say you guys at extra space storage are very fortunate to have such an outstanding employee she persuaded me to rent with you guys , please extend my appreciation to and because of her I will be recommending you again to this particular facility
-
August 2023 by Catherine Wood
I had a very mixed experience with Extra Space Storage.As other reviews have mentioned, Luis, Eric and all the staff I spoke with were helpful, responsive and the customer service was great as well. I was able to coordinate with Extra Space and my movers, and did not even need to be there for my cross-country move-in. Similarly, the move-out process was streamlined and easy. The facilities were clean and my possessions were stored safely for over a year.Where I was very disappointed was in terms of their pricing model, which is clearly a function of their corporate business model (and being a franchise) rather than a reflection of the McGrath Highway location in Somerville. As my husband and I did not know how long we'd use the space, we went with a month-to-month contract. What I did not know and have not read in any other reviews, is that when you go with a month-to-month contract, they bump up your monthly storage fee every 6 months or so based on "market rates."When I rented a 10' x 7' unit in June 2022, they quoted me $390/month and gave me the first month free. In September 2022, they sent me a notice in the mail that my monthly fee was being increased to $490/month the next month. I contested the increase and they were able to decrease my monthly fee in November back down to $416/month. Last month, in July 2023, I received another 30-day notice in the mail that again my monthly fee was being increased to $520/month the following month.With this second increase, I decided it was time to do some pricing research. With a couple of calls to facilities outside of the Boston area, I secured a 10' x 18' unit in July 2023 at $272/month in Peabody, MA. I was amazed that I could secure a unit nearly double the size for less than half of what I would pay pending the rate increase, only 30 minutes outside of Boston. When I called Extra Space to price check, they were surprised to hear my current monthly storage fee and said so, until they realized in hindsight my contract was actually at their facility.Overall, my two cents are that Extra Space Storage is ideal for shorter term storage needs as well as for customers for whom pricing is not a factor. It is a franchise and does not have the feel of a small business if that is important to you, which I did not realize just how important it is to me until having this experience.
-
August 2023 by Chris Dinh
Luis and Eric was extremely helpful and informative. Best in class customer service and would highly recommend them if you’re deciding to pick their locations
-
June 2023 by Kate Fitzpatrick
Luis is the best customer facing person out there. Knowledgeable, friendly and extremely responsive to questions. The facility is easy to get in and out of. With doors that auto close - important for safety.
-
June 2023 by Cornelia Vrel
Luis is the best. He is extremely responsive and customer focused. Helped me get a great unit in real time. Thanks