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September 2023 by arthur G.
This place is as dishonest as they get..everything seems to be 800 and up,even for simple repairs. Frank,the owner gave me a estimate for 2 to 3 hundred dollars...when I went to pick the car up,he was gone for the day,but he left a 900 dollar bill for me.total scam.i had the car towed out of there,and went to a dealer..final bill 279 dollars . you've been warned.
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September 2023 by Chris Masko
Very solid garage. Needed next day service and I got it. Frank was straight forward about what was required and pricing. Not cheap but the work was good and price was fair. Happy to pay for quality repairs.
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August 2023 by Gino Isidro
Beyond horrible experience. My car had died and so I had triple A recommend and tow my car here. Did not think to look at the other reviews. I asked the garage to just look at my car, let me know what’s wrong with it. They said because the battery was dead they needed to charge it to run the tests.The next phone call I received was him letting me know he did a state inspection, replaced the battery, and a few other things without my consent to saying yes. He mentioned to fix the rest of the car would be over $2,000 but could be more.I said I did not want to continue and that the work done I did not consent to, I had only asked him to look at everything and give me a quote.He then proceeded to SCREAM at me on the phone, and said I did say yes to the services done, and he had my recordings and would take me to court. If I didn’t pay the $750 owed he would charge me $100 a day and threatened to put my car in a storage facility.This man is a gaslighter, and illegally recording phone calls without your knowledge.I reluctantly paid what was owed and got my car back. I will be reporting to AAA and the BBB.
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August 2023 by Morgan Sullivan
The owner is kind of a scum bag. Charges way too much for things that are so easy to repair. Won’t be going back.
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May 2023 by silas jackson
Multiple times have I brought my car here and had to come back for the Same problem within months and claim to have different issue every time with costs exceeding 7-8 hundred dollars every time.Services: General repairs & maintenance
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March 2023 by Alexanda Shi Yang
charged $50 to tape on a new license plate, best part about it was that they didn't even phrase it as a service, more like just a quick thing they would help out with. they also don't do the state inspections correctly, so I will be reporting them to the state inspection office.
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February 2023 by Justin Parker Boston
This place is great. They really inspect your entire vehicle when it’s in there. They don’t try to upsell you. Just tell you what could be improved upon in the future. 5 stars. Very happy.
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January 2023 by Sarah Brown
This shop will overcharge you. Unfortunately, AAA towed me here for service as it is an approved shop(it shouldn’t be). I never received a quote from them before they completed work on my car, and I ended up being charged $970, with $600 being for labor only. They claimed it took 4 hours for them to work on my car – it was a diagnostic job, but I NEVER received notice from them that they expected it to take them 3 hours to find the problem (and 1hour to fix). Every shop I’ve ever used has ALWAYS contacted me after the first hour of diagnostics to tell me how much longer they’re expecting, give me a quote, and find out if I wanted them to continue. Hillside only contacted me to tell me my car was in line to be looked at, and then when it was ready. I had no choice but to pay for their inflated labor charge in order to get my car back. Other shops in the same area told me this same job would have been about $150-$250 for labor only. I wish they had been upfront about the costs *before* they worked on my car instead of overcharging me far beyond my means after the job was done. Overall, I had a terrible experience with this business and would advise anyone considering them to go anywhere else but here. Do not give this business the opportunity to scam you. If you’re a AAA member and have had a bad experience with them as well, please call AAA’s customer service and file a complaint!! AAA told me they couldn’t do anything more for me because they had no other complaints on file, but after looking through Google reviews I’ve seen others who have trusted AAA about this shop complain as well. Let AAA know so they can remove this shop from their certified list so Hillside stops taking advantage of their customers!!Service: Auto engine diagnostic
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December 2022 by D D.
This place is close to my house so I wish I could use them, but pricing is ridiculous. Call ahead and ask for a quote. They were going to charge me over $200 dollars to replace one tire pressure sensor. I went elsewhere and got two tire sensors replaced for less than $150.
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October 2022 by Cindy Zhu
I went in to use their tire air filling machine, and one of the guys there offered me to just pull in, and they filled it for free. They even showed me how to recalibrate the TPMS so the tire sensor would not wrongfully go off. Super helpful, nice, and fast!!!Service: Tires
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August 2022 by arthur green
they ALMOST got me for a 900 dollar PCM !...had the car towed out of there promptly,to the GM dealer...and 360 dollars for a brand new PCM AC delco..dealer alternative ? STAY AWAY..unless you like getting taken for OVER top dollar..someone has to pay for Franks toys,the owner...but not me.....or you..you've been warned.
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August 2022 by Eva A.
always, always, always! get a second opinion for any auto repairs recommended, by this shop or any other mechanic, I've stopped going there after two other mechanics told me that the exhaust work they recommended was not needed.
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August 2022 by Taylor Weatherwax
Beware. I had my car towed there for a dead battery. They said they wanted to test the alternator, starter, and electrical to make sure. I said go ahead, they did NOT mention it would be an additional cost of $168 to run the tests, along with $190 for battery. I didn’t even get a call about the quote, they just did it. I said it was ridiculous to pay a total of $358 just for a new battery and they should’ve mentioned the costs for testing. The owner threatened to take the new battery out, even said he “will leave it on the cold floor and you can go tow it somewhere else.” Do not go here
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July 2022 by Ben
Called 20 minutes before they closed with a fast leak in one of my tires. They said if I get there they can fix it. Was patched and all my tires were checked 15 minutes later.Service: Tires
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June 2022 by Nayun E.
I was horribly unlucky to have my car towed here by AAA -- if I could go back in time, I would have read the recent reviews for this shop and begged them to bring my car to *anywhere* but here.They took advantage of my apparent lack of knowledge and not only overcharged me for basic services, but also charged me for unnecessary diagnostics. I wish they had been upfront about the costs *before* they went in on my car, instead of billing me far beyond my means after the work (including things I DID NOT need) had been done. When I asked for clarifications, as other reviewers mention, they were unkind and accusatory. Needless to say, I will never return here again.Please do yourself and your wallet a favor and go to any other mechanic in the area.Services: Vehicle safety inspection
