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January 2024 by Ju-ke B.
Beware about any car services here.Service A cost you around $399+ taxes and all part applicable fee.However, that not a point yet.The point is"The services here did not do everything that you paid for"Especially,"Topped off all FLUIDS"My vehicle "2023 S500 4Matic" which cost around $130,000 was showing the warning alert on dashboard next day after service A maintenance here.I open the hood and see whats going on. I found that "No human signed of touching, fill, or refill the coolant fluids, washer fluid, break fluid, or any at all.I totally understand that the word "Check&Filling Up if needed" But in this case ..its not like that. Obviously, No one touch the cap of coolant reservoir or open it to refill at all. My photo shown all the dust still neat covered all the coolant reservoir(photo shown),break fluid cover cap reservoir,and even windshield washer fluid cover cap there after service. No one check/touching/refilled at all.Ridiculous for $400+total of what I paid for overhere.Like I said, money not the point. The point is they didn't do it right!Waste my money and Waste my trusty for service department here.Really!
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September 2023 by Niels C.
One of the worst service experiences I have ever had. Brought my sprinter in for repair 7/19 and repairs were estimated to be completed 7/24. Then estimated another two weeks. Then no update for a month. No loaner was available or offered. Finally I scheduled service at Mercedes of burlington for 9/14 and when I told them I was taking my van I was offered a metris on loaner. Repairs were finally completed 9/24. More than two months without my work vehicle and loss of work and time. I would have expected more from Mercedes. Not only would I never bring my Van to Mercedes of Boston, but I would consider not buying another sprinter when the time comes.They asked for a review- here it is.
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July 2023 by Juli F.
I'm really disappointed in how I was treated this time at Herb Chambers. I have had a great experience until this last time and I will never return. I will start going to the Mercedes dealership in Hanover. I brought my car in on June 1, 2023. I needed an inspection and there was a recall service that had to be completed on the backup camera system, a light bulb out on the drivers side door handle, and I asked to check the tires. The previous time I brought it in, your shop wasn't able to do the recall service because you didn't have wifi. We sat there for an hour before someone came and talked with us. They said the car would take a couple hours so we waited for a bit then decided to go to lunch. We came back and after 45 minutes or so, they told us you didn't have the parts needed to fix the car so we would be getting a loaner vehicle and my car would be ready on Monday. We signed the papers and we were on our way. I had to take a trip to Philadelphia for work that weekend and when I was halfway there, I received a text that I had driven outside of the coverage area and would be charged 50 cents per mile. I had no idea about this "detail" to the loaner plan. I just signed and no one mentioned it to me, so I guess that's my fault for not reading the fine print, but maybe that's a detail you should mention to customers. It's kind of important. So, I get home and I never heard anything about my car on Monday, June 5. I call on Tuesday, June 6, and they say our care advisor was at a training and was out of the office and someone would call back about the status of my car. Nothing...I call again on Thursday, I call again on Friday, and still nothing about the car. I sent an email on Friday and no reply. I call again the following Monday, June 12, And finally Wednesday, June 14 I was able to talk to someone about the car. They tell me it was finished on June 6 and I could come pick it up anytime. I pick it up on June 15 and I pay for the $35 inspection fee. The rest was covered in the service plan I am paying for. Then I am charged the "out of coverage" fee of over $235 for driving to Philadelphia for work. There was no apology for having my car for two weeks without any information. I don't appreciate how I've been treated.
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April 2023 by Simon G.
Worst customer service on the planet. I dropped in today for a "free" ownership verification of my vehicle so that I can register with the Mercedes app, but was rudely told by Umer "we charge a $150 for that service". What kind of dealership is this, and why are such unfriendly people working in customer facing roles? Move Umer to the backoffice or perhaps underneath a car where he belongs.
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March 2023 by Manoj H.
I've known Kashif since 2011. Met him when I went to lease a vehicle for the very first time at Infiniti of Boston. He made the process so easy. We ended up leasing two more vehicles as the terms came up. I saw a CPO vehicle at Herb Chambers MB of Boston and texted Kashif to check on availability. He responded quickly and confirmed it. We went to see him and the vehicle. Again, he made the process so easy and stress free. He treats us like family. Thanks Kashif!
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March 2023 by Gio B.
Been doing business with Mercedes Boston for about a year now!Kudos to my car sales guy RONALD!Please ask for him if you ever need to get a Mercy!Today, I am back for a service maintenance had Schneider Limose - another great day of service. Very customer focused guy! He went above and beyond to get my car ready in a timely fashion. I can't complain - - Happy Customer here!
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March 2023 by Dfootball508 J.
Mercedes Somerville is not the same the dealership is overwhelemed and all key service technicians have re located leaving shoddy and poor car service. Do Not Let These Bozo's Work On Your CarAlbert Berisha - Customer Care Mgr. emailed me this explaning:Albert Berisha aberishaherbchambers.comTo:flashd1220yahoo.comTue, Feb 28 at 12:03 PMHi Daniel, Thank you for the email.Shop is extremely busy and overwhelmed. However, If you can drop off today before 1pm, we should be able to re-scan your issue from last Friday and hopefully we will have the diagnose ready by 5pm tomorrow. Once again our service department is going thru a difficult time at the moment. We were given a bunch of tech's that are still going through training themselves.Maintenance light, I am sorry if this was not reset on the day was here for service. Please let me know, your thoughts. Albert Show original messageAlbert BerishaDirector of Customer Care
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July 2022 by Michelle M.
Great customer service. Jimmy is very accommodating. Got us in for a milestone service & 4 new tires that weren't planned!
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January 2022 by Ryan C.
First I had my car towed to mercedes to get car key programmed as instructed by service advisor later do I learn the key is mailed to dealership and I never needed to tow car there. They never even turn my car on to make sure key is working and car good to go. By time I get home all my service lights turn on.I go back to mercedes to ask them why all my service lights are on after key is programmed and they haggle me for 100-200 dollars to look at car when I originally paid them 600 to program/look at car.Mercedes dealership sees my review gets mad and demands I pay higher rate for getting car looked at and pay storage fees and delays car getting picked up. Luckily my insurance got involved since tow company caused damage and handled charges/issuses with dealership and resolved everything. From Mercedes side Bad customer service which is abnormal compared to west coast dealerships.
