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December 2023 by Higor Silva
Great service
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August 2023 by Stan
Really was happy with the employees. Friendly helpful knowledgeable however....I give them perfect scores, the Samsung 14a I got 2 of. The phones are slow, hard to use compared to regular androids, internal memory is low ram is low. Screens cracked easily and alot of time the phone needed to be reset. One year after purchase I got a call from them asking how the service was. I realize this is a sales tactic but it was nice they called. I told them about my issues and they told me to come in and upgrade and they would hook me up. I'm on the way there now and gonna replace both lines and get a third. More updates to follow. I pray the same employees still work there however this time I've done my research and know what phone I want to my specs, not theirs. Wish me luck....
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April 2023 by Max Joseph Jean Michel
It s a nice place
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October 2022 by Karmen G
(Translated by Google) Bad attention. bad phones. They say free samsumg a13. It is terrible a horrible camera. Besides they sell him the very expensive phone charger. According to what is already free with the purchase and when they bill you. 290 the.seller tells him that the.charger is the only one that he should buy because it does not work with others. At last they sell it for 30. Already when it has 2 hours in the store in everything that activates the cell phone. Bad attention(Original)Mala atención. Malos telefonos. Dicen que gratis samsumg a13. Es malisimo una camara horrible. Aparte le venden el cargador del teléfono carisimo. Segun que ya va gratis con la compra y cuando le facturan. 290 le dice el.vendedor que el.cargador es unico que debe comprarlo.porque no funciona con otros. Al fin lo venden por 30. Ya cuando tiene 2 horas en la tienda en todo lo que avtivan el celular. Mala atencion
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September 2022 by Dee C.
Lucas was a hoot. The service was fast, he was polite. The store could use more employees, they got busy and there are only 2 people there.
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January 2022 by Furkan Giçit
Boss lier he said me lie please not shopping here because not confidential And he dont gave my money
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September 2021 by LULU M
Ridiculous waiting time for assistance
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September 2020 by David Burns
Not good service here. They sold me a defective phone and had the audacity to pass the buck to the manager. She was so much in a hurry to wait on her preferred customers that she didn't answer any of my questions or update my contacts from my previous carrier. This employee should be an ex employee. She obviously doesn't know how to deal with customers and further had the audacity to say that most of what she did she did so as a courtesy and wasn't required to do so. She should be fired immediately. I have seen such incompetence since the government.
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September 2020 by João Paulo Oliveira Viscaino
Great location, very helpful and knowledgeable staff
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February 2020 by JR Jarrett
The absolute worst experience ever with a Metro Auth store. They have 1 employees with a line of people waiting. I was # 2 in line and waited 50 minutes and never once was acknowledged. Then my turn and the female associate did not seem to know what she was doing. She was on the phone with Metro and gave inaccurate info and when i tried to correct her she would not listen. After 40 more minutes she said i was going to need to talk to Samsung and come back and she would insert my sim again. When I came back days later she said no she would'nt help me and to call 611 WORST CUSTOMER SERVICE EVER! Beware she took my money for NOTHING!!!!
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April 2018 by Julie Egan
Where I get my phones
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March 2018 by Crying Freeman
The guy there doesn't want to work but they want to take your money, don't go here because they don't like doing their job!
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February 2018 by Mariala Morris
Very helpful
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August 2016 by Solano Drumond
Authorized? Not the information i got inside the store by a rude man there working "fixing" phones. After disconnected my phone, mess the settings and unable my fingerprint password without my authorization and dropped the phone on the counter, he even gave back in my hands. Never more in this place, btw the place looks really as a trash place and smells horrible. Safe ur time and patience, just dont go there.
