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July 2022 by James Kirker
Worst service in history. Every time we bring my wife's Smart Car out for service they screw something else up. Unfortunately the Smart is too much fun to drive so we go back hoping. Terrible. Minus stars if it were possible.
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November 2019 by Finance Dept
Not very helpful, snobby and arrogant manager
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June 2019 by K C
My 16' Smart was in for service since the driver side head lamp goes on & off itself. I took the front end apart to check before send the car in. And found problem from the ground wire at the plug to the headlight housing. Mr. Mike Robinson was the Service Adviser of this appointment. I straightly told Mr. Robinson that there is something wrong with the wiring harness which plug into the headlight since it goes on & off when the wires move. Call from Mr. Robinson the next day said the technician found no problem with the wires when the car was plugged in to the computer. And I have to put the OEM headlights back on the car for them to go on with more tests. I said to Mr. Robinson that I have already found the problem which are the wires, and I am 200% sure there is nothing relate to the aftermarket headlight that is on the car, since I can take the whole car apart then put back together by myself with no problem. Then Mr. Robinson shot me with this:
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May 2019 by William Anger
Purchased a smart car from them.
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May 2019 by Vincent J.
Todd is an excellent salesman, and I highly recommend seeing him if you are interested in a Smart car.
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March 2019 by Neil Blanchard
Clear and direct, plenty of details, and calm - the best dealer I have ever dealt with.
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March 2019 by Laura Werner
This is my second time working with Todd at the smart center, and another really great experience getting a car. They've made the process be as seamless as possible, transparent and fair - with a sense that nobody wins unless everybody wins. I'm very satisfied with both the car and the experience, and never want to work with another dealer again if I don't have to...
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December 2018 by Conversing with Ashley
Jeff Davis is amazing and completely turned my experience around with Smart Center Boston, my original one star has been completely transformed to a five star. Firstly, the responsiveness of Jeff and his professionalism was so relieving after an initial tense introduction to the Smart Center. Not only did he ensure my vehicle got done two days before it was originally intended, he delivered my car from Somerville, MA to Falmouth, MA. Words cannot explain how much stress that has relieved to provide such a quick service. I wish I had dealt with Jeff from the beginning. Jeremy Allyn is also an amazing employee. Jeff explained to me that there must have been a misunderstanding with the odometer fraud thing and that a new employee had made the mistake twice. I'm going to leave my original review up, but as a human being I do understand accidents happen. However, now I understand why this place has decent reviews.
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December 2018 by Ashley T.
Jeff Davis is amazing and completely turned my experience around with Smart Center Boston, my original one star has been completely transformed to a five star. Firstly, the responsiveness of Jeff and his professionalism was so relieving after an initial tense introduction to the Smart Center. Not only did he ensure my vehicle got done two days before it was originally intended, he delivered my car from Somerville, MA to Falmouth, MA. Words cannot explain how much stress that has relieved to provide such a quick service. I wish I had dealt with Jeff from the beginning. Jeremy Allyn is also an amazing employee. Jeff explained to me that there must have been a misunderstanding with the odometer fraud thing and that a new employee had made the mistake twice. I'm going to leave my original review up, but as a human being I do understand accidents happen. However, now I understand why this place has decent reviews. I recommend this place, accidents and misunderstandings happen, and my end result with this dealership is an amazing one. Thank you Jeff and Thank you Jeremy. PATRICK TITSHAW Tried to commit ODOMETER FRAUD with my 2015 Smart For Two Passion Coupe to evade honoring the 4 year or 50,000 warranty for the fuel pump that went out on my vehicle. I am active duty military and this is my first time using this service center since I am new to the area. After getting my car towed all the way up to The Smart Center in Somerville, MA from Cape Cod, MA (After Hours) it took 8 hours the next day to get confirmation my vehicle had safely arrived at the dealership (stressful) then it took all day to get Patrick TITSHAW on the phone to explain to him what was going on with the vehicle before they worked on it. When Patrick called me back at 7:20pm he called with a bitter attitude and started arguing with me right off the bat that the car was over the warranty and over 50,000 miles even though I drive the car everyday and knew it was just a little over 47,000. This unnecessary aggression persisted throughout our conversation bringing me to tears and stressing me out more than I already was. I had to have my mechanic (who had the vehicle the day before) call him to tell them they documented the mileage. Patrick TITSHAW immediately called back shuddering and blaming his staff that they wrote down the wrong mileage. To summarize: It took 8 hours for someone to confirm my vehicle arrived safely at the service center after calling to confirm at 9am 2pm and 4pm. When Patrick finally called me back at 7:20 pm he called with an aggressive attitude and argued with me that my odometer was something that it wasn't, his exact words were your odometer was at 50,100 which means had my mechanic not called talking about legal documentation that my car was at a little over 47,000 miles I have no doubt Titshaw would have rolled my odometer forward. Lastly it's been over a week that I have been without my vehicle, to change out a fuel pump on a Smart Car. I will be contacting the better business bureau.
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September 2018 by Steve Young
Now on our second smart car. You have no idea what you are missing. It all started with a test drive what about you?
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April 2018 by Susan Cassidy
We had a terrific experience working with Todd Whitelaw here. He was professional, responsive, knowledgeable, and heck, fun and enthusiastic about the smart cars. He answered all our questions, made himself available via phone and email (but was never pushy) and we are LOVING our car. I realize I've gone on and on about Todd, but we are super happy about the car, too! We'd never considered leasing before, so he was very helpful laying out the info. We're deliberate in our decision-making, but Todd never rushed us. The guy is a gem, folks.
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March 2018 by Suzanne Pezzulli
I concur with all comments about service and knowledge of Todd Whitelaw; he is an asset to the company. The service he provided us from beginning to end was superb; he even drove the car down from Boston to Warren, Rhode Island waited at the DMV for 3 hours to help with registration. That's customer service! We're SMART car aficionadas anyway, so it was an easy sell, but Todd walked us through the process seamlessly; within an hour, the deal was done. SMART CENTER BOSTON undoubtedly has our vote for hiring and having such a professional among its staff.To be honest, I'm not at all surprised in the least, Herb Chambers is the best: we've leased Hondas with them for the past 9 years in Seekonk, MA; he and his teams truly respect and value his customers.
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July 2017 by Emin Shaqiri
Hands down this is the best dealership in USA,i live in NJ and i found the car online for lease since there were none in NJ. From the first moment till i picked up my car they were very professional and honest with me.I just wish i did business with them before,you never felt like they were trying to take advantage off you. So if you looking to buy or lease Mercedes or Smart don't look anywhere elese. They have a customer forever in me. Thank you Todd
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June 2016 by Wendy Ireland
I highly recommend Todd Whitelaw, brand manager at smart center Boston. Competitive pricing, exemplary customer service, and the honesty and integrity one comes to expect when seeking sound automobile advice is, at all times---conveyed with the highest level of sincerity and competence. I trust him implicitly to get the job done! After trading in my 2011 smart for the new 2016 proxy, I can unequivocally say I would not do business with any other dealership! Thank you again Todd, for your expertise in guiding me through another flawless car purchasing transaction! The turnaround time was remarkably fast, and I absolutely love my new car!
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May 2016 by Bruce Einhorn
6 months on, I'm loving my Smart Electric Drive. This little car drives beautifully - has great pick-up and is just an all around great "around town" car. This time of year (spring) when our solar panels are pumping out around 40 kWh a day, I can go about 75 miles on a "free" charge. You just can't beat that. Todd, at Herb Chambers Smart was great to work with. When my 3 year lease is up, I'm sure I'll be back for another Smart.