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January 2025 by Mark Peloquin
Disappointed with the customer service trying to get a propane refill. They asked me to wait 20 minutes for the person to get back when the person got back. They made me wait another 20 minutes more for what was effectively a 30 second propane refill and recommended that I go somewhere else
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November 2024 by J Stucco
Good old fashioned customer service! Thank you Hector 😃
It’s been a crazy week. Things just got a little better thanks to Hector. I have had mixed experiences with U-haul in the past. This particular location is top notch.
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September 2024 by Trevor Lucas
I called at 7 PM to reserve a cargo van for 11pm. I followed the prompts on the app and confirmed my 11pm pickup. Once I arrived and filled out the verification on the app it said I can pick up my van at 2am. I called customer service. They fixed the reservation. Then the key code (202) for box number 2 did not work. I spent over 30 mins on the phone until they gave me the code to box number 3 which was for a box truck. They said the upgrade was free and they also said they provided me a partial credit back on my card for $50.
While it was an annoying process, u-haul made good in fixing the problem. Assuming I see the credit hit my card in a few days.
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September 2024 by Barbara Burrow
Huge shout-out to the customer service folks at this location for their awesome help.
When a previous u-haul reservation fell through at the last minute, they were able to get me the truck I needed, right then and there, with no hassle. They were kind, professional, and efficient.
Moving season in Somerville is madness, and they made my experience as smooth as it could be with the resources they had. Those legends are in the thick of it right now and came through for me when I needed help. Highly recommend!
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September 2024 by Cecily Mills
The folks at the counter noticed I was struggling with the app and jumped right in to help me out. Kind, fast, and thorough.
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September 2024 by Sam -
The agent was talking on his personal phone and I had to wait several minutes till he finished talking before I was helped. The trailer was not swept out when it was given to me.
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August 2024 by kevin flynn
Rented a van and receptionist told me to park on the street. Asked if it’s fine to park there she assured me that’s the only parking they have and I won’t get a ticket, came back to a $50 ticket.
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August 2024 by My Business
Great service, no surprises, everything as promised.
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July 2024 by Julie MABILLE
I reserved plastic bins for my move for a specific day and when I went to pick them up, they just told me that even if I reserved them, they don’t have any available so I have to look somewhere else!
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June 2024 by Andy B. Suarez
Great expericance and easy process
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June 2024 by Thomas Andrews
Used their services twice now for moving. No complaints.
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May 2024 by Jason Mishoe
Be aware- was told by staff that they cannot fill propne unless there has been absolutely no rain for at least a couple of hours.
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May 2024 by John Lee Smith
In good codirion ? it S
ervicwas toe and co
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May 2024 by Rachel Gallegos
I called with questions several times and this location was exceptionally helpful and friendly. We were very impressed!! They helped our move run VERY smoothly and are grateful for that!
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March 2024 by Stephanie G
They don’t answer the phone
