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January 2024 by Cailla Quinn
I go to this location often to rent vans for my business and most recently rented a storage unit there as well. Everyone whose helped me at this location has been wonderful, but I have to say Jarmany has always gone above and beyond in laying out pricing for me and making sure I was happy with my truck, rental space, etc. I really appreciate the extra effort and I hope his mgmt team does as well. Thanks again!
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January 2024 by Kirby Morrison
Very friendly and helpful staff here. Keep up the great work!
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December 2023 by Keith Glover
Hector and Andreina went above and beyond in helping us with the trailer we rented from the Somerville U-Haul on Linwood St. Because of them both we felt confident we would get to our destination 3000 miles away safely. They answered all our questions and made helpful suggestions to make sure we would have a successful trip. I highly recommend them and the Somerville U-Haul.
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November 2023 by Brian Carr
Pleasant staff to deal with BUT the vehicle ordering process was problematic on the mobile app. The app is difficult to use, can't easily upload photo verification's and takes twice as long as the old school paper form process. Also the photos of existing damage were not up to date so I had to take additional photos to document the true condition at the time of rental.
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November 2023 by Stacey Arbetter
Horrible place. Went there to have my propane tank refilled for my grill. They said they don’t do that when it is raining - OMG are you kidding me?!?!?. I went to another u haul place in the same area and got my tank refilled - apparently they figured out how to do this when it it raining! BTW it was barely drizzling out. Never going back!!!
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September 2023 by Molli McGee
I gave 2 stars only because the guy working there was able to extend my time. I’m absolutely appalled by how poor communication is by U-Haul, and how confusing the whole process is. Literally only one email received and it’s when you book. There are no other correspondences. I booked for 5:30am - 9:30am. I arrived at 5:30 only to receive notification in the app when I clicked “pick up” that I couldn’t get my van till the location opened at 7am. I woke up at 5am. Not happy, needless to say. I booked early so I could work at 9:30. Nothing indicated I wouldn’t be able to pick up the van at 5:30. In fact, it said (up until my scheduled 5:30am time) that I would be able to do a remote contactless 24/7 pick up when I clicked “pick up”. Will be contacting for a refund, as this was ridiculous.
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August 2023 by Erik Baier
The staff and process at this location were terrific. Henrich and Manny were very friendly, helpful, and accommodating. They made an otherwise stressful moving day smooth and easy.
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August 2023 by S K
Great experience renting a 15 foot uhaul for our one way trip to Texas from mass, the employees were professional and helpful, more importantly, they were understanding and flexible to customers’ needs
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July 2023 by Nicolas Boyer
Tried to use the app to get the truck, but never worked. People in the office are sketchy. No blankets although i booked some. The return was as complicated with the app bugging all the time.
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July 2023 by Ren T.
I had a u box and thought it was n one location, but was then told Somerville and went to the other uhaul.It ended up being at this one and I didn't know you had to call ahead to empty it out.Fortunately it was on the earlier side of a sat and they were not busy, so they pulled my box out so I could empty it.They seriously did me a solid and the right thing as it would probably be easy to just say you need to make a reservation.The guy who pulled the box was spot on... a couple of times I needed to talk to someone in the office, they were more interested in the pats game than helping me, but I only mention that as you'll probably not want to go during that time (or maybe it's a good time as it was slow?!?)
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June 2023 by Ann
The location is fine and the staff were courteous and efficient.I do not like the new check-in/ check-out system. I don't like taking a selfie and I don't like sharing my contacts or other personal information that has nothing to do with my ability to drive a van. Since I do not want to go through the procedure again, I will no longer use U-Haul for truck or van rentals.
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June 2023 by Henry Patterson
the truck was fine but the new check-in process is horrible. also I was not told about the elimination of parking at U-Haul. Between finding a place to park my vehicle and getting back to U-Haul and then the online process that repeated what I had done the night before, I was 40 minutes late for the work I needed the truck to do.
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May 2023 by Mark Links
very cordial and friendly. The attendant assisted me throughout the entire process and provided clear information on renting the van and pricing. Thank you.
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May 2023 by Raul Duarte Gonzalez
don't trust their online reservation system for self-storage, it's likely you actually don't have anything reserved. Even though their online system said I had a self-storage unit reserved, I visited the location a few days before and I found out they're actually not fulfilling online reservations, even though those that made online reservations are not notified of this...
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May 2023 by Jessica R.
DO NOT USE THIS LOCATION. Rented a self-storage unit in advanced. When I arrived at the location, the worker (who seemed drunk) confirmed that our reservation existed for today but that there were no storage units available. Apperently reserving a unit doesn't actually reserve the unit (according to the worker), which doesn't follow their online policies on reservations for self storage. I am a college student who is leave in a day. I do not have the time or money to find a new place to store my items. The unprofessional, disorganized, and unhelpful behavior of this Uhaul center is unacceptable, especially after they made a mistake that they wouldn't even own up to. Very disappointing.
