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December 2023 by Dana M.
This review solely relates to the store where they sell moving and packing supplies. I am not reviewing the storage aspect of this business, since i have never used this particular service. I was in search of a shipping box approximately 25-27" L x 26" W x 17-18" Tall. My first stop was the UPS Store, who wanted $26.00 for this box! Outrageous! My next stop was here. Virtually the same box was only $7.95. The lady at the register was very kind and professional. I found what i needed in just a few minutes, after comparing a few different sized boxes to make sure they were the correct size I needed to ship an item by carrier. I accomplished my mission in about five minutes! Next time I need shipping/moving supplies this is where I am purchasing them from!
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August 2023 by Jessica G.
I was very disappointed with the customer service at the Medford U-haul. I went to get a bike hitch installed, not really knowing the process. When I spoke to the woman at the desk, she looked at her co-worker like she didn't know what I was talking about. I was so confused I asked "this u-haul does hitches, correct". She then rudely told me well you need an appointment and there isn't one for a while. The tone was rude and not helpful. I suggest going to the Saugus location where I was treated very well and had my questions answered.
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July 2023 by Julie K.
Do NOT use this place. Long story short: I scheduled to have my car wired to pull a trailer. No hardware or heavy parts. Just the wiring under the car. They wanted to charge me $430. I got it done sooner for $130. Literally nobody else came anywhere near that price.
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May 2022 by Baihui C.
Extremely rude customer service...both time when I picked up the vehicle and return it with different front desk person. brought a lot of stress to the rental process.
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March 2022 by Tony S.
I have tried several storage facilities over the years, and this is the nicest in terms of how the building is designed, lit and maintained. The management wasn't super strict with the payment of the storage unit rent: I was slightly late a few times, and they were understanding about it, I might have had to pay late fees only once. So that was the good part. On the downside, something that shocked me about that place is how grossly inadequate the staff is. Over the past few years, beside renting a storage unit there, I have rented a van several times, and also went there to buy packing supplies a few times: almost every time, the staff member who "took care of me" was inadequate: either looking super absent and half asleep, or rude, or even borderline aggressive. Bad attitude, rarely any "hello" or "goodbye", let alone thank you, you name it. Only once was a lady at the front desk smiling and friendly. All the other times they got me thinking: "Do these people realize that they are part of a business and are taking care of customers, therefore they have to be not just nice, but EXTRA nice? Are they trying to scare people away? Does the management have a strict policy of recruiting only people who just graduated from ... jail?" Today, as I put an end to this 2 year and a half storage unit rental, the guy at the front desk looked like he was dealing with an intensely painful matter, or that he had just had Botox injected all over his face. At the end of the exchange, he recited a memorized "thank-you" formula that went like "U-haul thanks you for choosing them" or something like that. I say "recited" and "memorized" because he said it twice, and either time with the exact same wording and artificial, monotonous sounding voice, like a bad actor who delivers a line he managed to memorize but feels totally foreign to. At the very end, I distinctly said to him "thank you so much, have a great day". And for answer, I got... nothing. Nothing at all. Clearly there is zero training focusing on how to treat customers nicely in that place. On the contrary, there seems to be a marked trend to recruit only people who suffer from some kind of deficiency when it comes to basic interhuman communication. Weird. Not appealing. Not helping.
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October 2021 by Brendan L.
Horrendous experience with the storage units as well as dropping off the rental truck. I'm not even going to waste my time going through it all. Still have f****** PTSD from it all. Seriously stay away at all costs I'm taking my business to Budget or Penske next time and I'd recommend anyone reading this to do the same.
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September 2021 by R W.
I asked for an 8x8 unit that could fit not only a sectional couch but enough room to get it through the door. I was told there were multiple units and the hallway would be big enough to get the couch in. Yes you guessed it. The couch wasn't going to be able to fit. I went back to the front desk and spent two hours trying to get a spot that was big enough. After giving me another space of the same size and location and finally a space that was half the size of the other two, I thought I was being linked. Now two hours in, I said forget it. I was told my money would be refunded. It has been over a week and my money has not been returned. An email to the GM has gone unanswered. A phone call resulted in 45 minutes of anguish trying to get an answer. Same answer 3-5 business days. If the customer service wasn't absolutely atrocious I would go to the store itself. While I was there the employees argued and pointed fingers at each other. One threatened to quit on the spot. What does that have to do with me? FYI while looking at the space I noticed rat traps everywhere, people trespassing and a few unleashed dogs. This is inside where your valuables will be. Do not go here. Do not call here. Do not rent from here. Nothing good can come from it. Last time..... if you are thinking about using this business snap out of it. DON'T DO IT!!!!! If we could give a negative star review there wouldn't be enough. 1 star is a gift!
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September 2021 by Jenni F.
Customer service the worst and parking at the facility is a nightmare. Place is filthy and I think people actually reside in the storage units. Avoid this place-
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July 2021 by Mike M.
Let me preface this by saying I can't prove anything, but I'm fairly confident the propane attendant stole my credit card info. I filled my small tank up here a week ago, and instead of swiping, he just came and took a picture of my card (I assumed it was how their pos system worked). A week later, someone adds my card to Samsung pay (I've got an iPhone) and goes on a spending spree in Montreal. I would have given them the benefit of the doubt, but looking back at my statement and I was never charged for the propane.
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April 2021 by Anis Beqari
The office employee they are so rude and liar. Don't do business with them.
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March 2021 by Justin N.
Don't even consider this place for getting a hitch installed. Had mine installed awhile back and on the drive none of the lights worked, figured I'd get it fixed later because I couldn't push the move back. Had another Uhaul look at it and they told me that whoever installed my wiring had no idea what they were doing and totally butchered the electrical in my car. Not I have to have the dealership fix it and file a claim with Uhaul. Avoid this place at all costs for hitches!
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February 2021 by John Femino
Came in for a propane refill. Tim, who worked on 1/30, was incredibly rude. I was the only one in the store - Tim answer my question about types of refill done here with "I don't know", made it very clear that whatever he was doing was more important that talking to me, and barked at me to wait outside by the pumps (it's 14 degrees out today). 15 min later an older gentleman with a white beard came out and helped. The older gentleman was quite nice...I'm not sure how Tim is in a customer facing role.
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January 2021 by Julia Hindle
I've used this Uhaul location both for storage and for two truck rentals over the last two years and it went smoothly each time. Seems like a lot of other people have had issues at this location, but my experience was quite pleasant and easy.
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December 2020 by Juan José Calles
This is literally the worst customer service I have experienced in 6 years living in the Boston area. I spent over one hour trying to access my storage unit because they were assigning me occupied lockers consistentely. They have no control over the units that are busy/available at all, it is a complete disaster. The person in customer service was extremely rude and yelled at me. I had to ask for a refund since I could not find one single available unit.
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December 2020 by Rebecca Mandel
I saw at least 2 of the employees not masking, and the guy who was filling propane didn’t wear his mask when refilling propane tanks in close proximity to customers. Just irresponsible. Seriously, what the heck?
