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April 2025 by Laura Stenzel
This location has absolutely the best USPS team in the Greater Boston area. I've visited USPS locations all over the region & I stop at the Day St. location a few times a week. The staff here has been consistently friendly and knowledgeable over the years even when it can get busy, they do their best to keep customers smiling. I some needed extra help today and Roselynn was incredibly patient and thorough, she even called customer service to help me track down the answer I needed from HQ. I also really appreciate the drop-off window at this location so I can pre-pay my packages and not have to wait in line. Please be nice to the staff if you go here, I see how much they deal with in a day in this busy square & they are some really amazing folks!
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March 2025 by Mitchell Tutein
The service was excellent. It was fast, and the staff left me 100% completely satisfied
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March 2025 by Caitlin Smith Rapoport
I’ve always had a great experience with this post office. Everyone is polite, they’re well staffed, it’s easy to get in and out of. I took my kid to a passport appointment here and it couldn’t have been smoother and they couldn’t have been nicer.
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February 2025 by G O
Absolute hellhole. Only single person working and a single customer is taking 15 minutes to go thru
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December 2024 by Charles Weinberg
Not helpful and rude
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December 2024 by Glori Minga
I went to this location for the first time this week for passport renewal. It was an easy process, the place was very nice and the lady that helped us was very friendly! Overall good experience.
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September 2024 by Cate Levey
Employees went above and beyond to help me locate a missing package. Thank you so much!
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June 2024 by Mark Bluemer
I’ve been going to this post office for years to send the occasional package and never had any issues, never had to wait more than maybe 10 minutes and that was extremely unusual, and the staff are always very friendly and helpful!
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May 2024 by Naty Rodrigues
They’s don’t want to resolve nothing
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March 2024 by Gordon Senzer
I went there yesterday for about the 1000th time... It's a Post Office and, it's good. Who else will do anything for $0.47? There was a young women at the counter who hadn't packed her stuff into boxes. It was as if she had no idea how a Post Office works... The woman behind the counter was very patiently helping her. It was nice. The people working here are, in my experience, always nice and helpful. Sometimes the lines get a bit long but, what do you expect? Most of the time it's quick.
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February 2024 by Bob Zimmermann
A very friendly and fast post office! The employees are kind and easy to work with.
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February 2024 by Angus Black
Anticipate long wait times. They might run things a little more smoothly if they had a take-a-number system, like at a deli. But I suppose that wouldn’t change much here considering there is not so much as a chair in the room. Hope you like standing!
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February 2024 by Mary Kate Phillips
Extremely long line, only one person at the desk.
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December 2023 by Cool Christiangirl
Awful customer service! I went in to get my passport and when I tried to use two secondary ID’s as a primary ID they refused, even though the passport site said that I can use them as a primary ID. I tried showing them the site and everything but they refused! I had to go to another USPS which was an HOUR away from me. They also thought I couldn’t substitute it but called the passport place which did confirm that they can function as a substitute.
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December 2023 by Boyer Jean-Baptiste
A disaster ! Horrible customer service !!!
