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February 2024 by Daniel Garrity
We recently had a family tragedy and needed cleaning services in our house. Bill Whalen and his team did a great job and approached the work with such professionalism and, more importantly, compassion. They are very good at what they do and were incredibly supportive during a very difficult time. I would recommend them to anyone.
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February 2024 by Madison Dube
After reaching out after hours to the emergency line, I was promptly contacted by Glenn to assess the situation and create a plan. He was kind, empathetic, and thoughtful in his responses to me before connecting me with Bill. Bill prioritized our trauma cleanup and within 12 hours of my initial call, the site was pristine. He dealt with our family with so much compassion, and eased an extreme emotional burden during a very fragile time. Bill and his team showed extreme professionalism, and we would highly recommend them to anyone who could benefit from the services they provide.
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November 2023 by Diane Toole
Whalen Restoration helped us fix our finished basement after our AC was installed incorrectly and flooded the whole space. The Project Manager did a great job keeping us informed of progress and coordinated all the subcontractors. We were happy with our experience with them. The owner Bill was very professional and responsive.
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November 2023 by Olivia Lucashensky
My mom died unexpectedly and unattended in her home. I was terrified of going into her house and cleaning it out. I was scared of what I might see and the trauma it would leave me with. I called Bill, the owner, and explained my situation. He immediately went to my mom’s house and checked out what it looked like. He reported back to me and offered his help. I was struggling to come up with the money needed for this cleaning and Bill worked with me and met me where I was at. The care, compassion, and professionalism from this company made the worst time in my life a little less stressful. I knew I was in good hands with Whalen and having one less thing to worry about during this time is something I’ll be super grateful for. Thank you bill
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October 2023 by Dan Soble
In February during the coldest day of the year, I had a pipe burst above my kitchen. My kitchen was flooded and so was my family room. It also flooded into my basement and caused damages to walls, ceilings and carpet. It was really bad.Whalen came by and removed the damaged ceilings and walls in two days. They then provided me a very detailed work estimate which I was able to bring to my insurance company.From there, we delayed the work until after Labor Day since my kids were home during the summer. Shortly after the Labor Day, the work started and I saw steady progress every day. I had my lights back in my kitchen pretty quickly and then the dry wall was it in a few days and then the painters came and my basement cabinets were put back in place and finally the carpet was fixed up. The guys who did the work were reliable, focused on the job and very polite. Whalen's team was great with communicating on what work was going to be done and when they were going to do it. Looking at my house now, you would never know I had flooding.I hope never to have the need to reach out to Whalen again but if I have the same unfortunate set of circumstances happen again, I would immediately call them.
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October 2023 by annette fontaine
After 15 months away from my burned-out home, I have had the pleasure of moving into my dream house. Whalen Restoration was there from beginning to end with no issues at all. Their team of contractors was exemplary. All services were there when they said they would, they were always courteous and helpful. The work done is outstanding to say the least. Communication was easy and always resulted in quick action. The project managers were cooperative and friendly. My new home is a showpiece of great workmanship. I would in an instant have Whalen Restoration again. They were totally on my side when needed.
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August 2023 by Donald TAYLOR
I had a flooded finished family room in my basement, due to an improper washing machine installation. Whalen was at my home immediately remediating the water and mold. They worked closely with my insurance company and did a fabulous job getting my home back to normal. Two weeks after completion, my home flooded with ground water from torrential rains. I had just contacted a realtor to put my home on the market. Again I contacted Whalen. Bill came right out and got the wheels in motion instantly. His team was fabulous… From Glen (I call the project manager) through all the hard workers. Charlie snd Chuck were at my house every day for 2 weeks …. By 7:30 AM. The painters finished up in record time too.. all of this in 2 weeks.People this company is fabulous. They are fair, hard working, and compassionate. I would hire them again in a heartbeatServices: Mold inspection
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August 2023 by Erik Mortenson
My mother passed away unattended and living out of state, I had no idea what needed to be done in terms of remediation. Whalen Restoration was recommended and did NOT disappoint! They were able to enter the home, completely clean the site—this required biohazard cleaning—as well as other aspects of the home so that we were able to enter to tend to affairs. This was all coordinated by phone, text, and email prior to our arrival in state and Whalen and his team were the height of professionalism and honesty. I can’t recommend them highly enough! Thank you, Whalen Restoration! I honestly and sincerely have NO idea what we’d have done without you!
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August 2023 by Wendi Dings
Wow, beautiful job, I’m so happy we chose you for the restoration project. Your workers were awesome, clean, polite, great painters that were so respectful of our home. The deck is beautiful, Charlie and Chuck are simply the best!. We have 2 unsociable dogs, that became fast friends with the workers.This weekend we plan to Christen the new deck at our Son’s Birthday Celebration.Thanks again for the 5 ⭐️ work!Wendi DingsServices: Water damage-related cleanup & repair
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August 2023 by maura chadwick
Glenn, EJ, and Ryan were a great team, and really helped me through a very difficult situtation. They were knowledgeable about the demo that had to be done in my home, and respectful of the fact that my home has long family history. I would recommend Whalen Restoration to anyone on the Cape that needs restoration work. Truly the BEST!Services: Mold inspection
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August 2023 by Leslie Allegrezza
Everyone at Whalen has been fantastic dealing with our recent basement flooding after the bad August 8th storm. Kathleen and Wendy were so friendly and helpful and got us set up for help quickly, EJ and Ryan were fabulous in getting our basement dried out, cleaned up, and free of ruined items including our soggy carpet and were so nice and thoughtful and supportive, Danny was great following up and checking moisture and assessing next steps, and Bill Whalen himself came out and was super insightful and helped us determine what we needed to do next to feel secure that the interior walls don’t have issues and gave us advice on flooring replacement, which they can even handle for us. Fabulous, complete, professional, and friendly service all around, we highly recommend them!Services: Mold inspection
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August 2023 by Mark Cullinane
Five stars are not enough. Within two hours of our request for restoration of our flooded basement Whalen arrived and set to work. They had clearly explained the process over the phone and followed through professionally at every step of the process, including their work with our insurance company to restore the basement floors and walls. The finished product is beautiful and we highly recommend Whalen for their professionalism, commitment to quality work, and clear communications with their customers.
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August 2023 by Jeanne Reilly Burgess
I am glad I worked with Whalen for my emergency response AND restoration/remodel. It took time but was worth it. Here is what I liked: worked well with insurance to make the restoration budget complete/fair to me; worked with me to apply the budget to my best advantage/outcome; truly finished the project - no loose ends, undone bits and pieces (which was my fear); all workers were people I felt very comfortable having in my home when I was and was not around; responsive to questions/requests; ‘old school’ attitude of do it right, lend a hand, leave it clean, honest, no corner cutting, etc. I feel the final outcome exceeded my hopes…and how often does that happen?
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June 2023 by Paula Rockstroh
Whalen Restoration came to our rescue when our Cape Cod house sustained significant water damage after a pipe burst during a frigid winter cold snap. The Whalen Team handled every aspect of the extensive demolition and restoration process over a period of 15 months. We are grateful for Bill Whalen's responsiveness, astute leadership, knowledge of the building industry, particularly with respect to negotiating a favorable insurance settlement, and cost management skills. We appreciate the work of every individual who entered our home, including the demolition crew, movers, packers, cleaners, and all of the skilled tradesmen, including carpenters, electricians, plumbers, plasterers, painters, and more. Whalen Restoration returned our home to us in pristine condition; in fact, our home has never looked more beautiful. Thanks to Bill Whalen, our project manager Glenn Souza, and the entire Whalen Team, we will enjoy our home for many years to come.Service: Water damage-related cleanup & repair
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May 2023 by Ann Gavell
We had an emergency situation where we needed an immediate clean up of a bathroom area after an unfortunate fall. We called late in the day on a Monday, and Whalen was there early the next morning. They did an amazing job! Clean, respectful and extremely high quality of work. I would recommend their services to anyone in need.Service: Water damage-related cleanup & repair
