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June 2023 by David T.
You would never know it was there if didn't look. A warehouse in the industrial section of south Hadley houses one of the most interesting dog supply shops. Everyone is so nice and friendly. Of course it's dog friendly. It's not a typical "store". There are isles with bins of products to choose from from treats, to toys, leashes to dog tents. Training books to tennis balls. All reasonable priced. It's a well kept secret that every dog owner in the area should know about. I highly recommend them.
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June 2023 by noreen scelzo
Fast shipping and great customer service!
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April 2023 by Terri Moyers
Here's the great thing about Clean Run: customer service. If you have a problem; they get back to you and they fix it. This has happened for me at least four times over the YEARS I have been doing business with them. The last time was with an online streaming course. I don't care if I can get things cheaper somewhere else - this is my go-to spot for agility gear and online learning for agility.
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October 2022 by Christine Huang
I have placed several orders with Clean Run. They have excellent customer service and timely processing. They replied to my email just hours after I contacted about something breaking unexpectedly and offered to send a replacement without me even asking. I will continue shopping with them and recommending them to others.
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July 2022 by Gia Savocchi
I love CleanRun! I've been a loyal customer for over a decade. They have an amazingly well curated selection of products and I appreciate that when I shop with them I know I'm buying a quality item. They also have an amazing selection of tug toys!
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July 2022 by Erica Hill
I bought the Barking Buddha treats from them as they had the best prices and I received my box. Their prices seem to be the best for dog snacks and treats.
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July 2022 by Ryan Harris
Terrible return policy. Customer service is available by phone for 2 hours a day. Spend your money elsewhere.EDIT:To clarify, their return policy states that the product must be in original condition (aka brand new?) but also that if a harness has dog hair is on it, the purchaser will be subject to a 30% restocking fee. We were denied any kind of refund after using the product for ~2 weeks while waiting for responses and adjustment suggestions by support.I spent $100 on two harnesses, $16 to return the harnesses, and I'm out all of that money. I'll happily buy products from an adequately staffed company that has a return policy that accommodates the needs of the industry in which it operates.
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April 2022 by S P
Great place! They are experts in the training field!!
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January 2022 by Heather Baron
Love this store! I ordered a toy last year that broke right away, they sent me a new one within a week! And I was surprised the toy broke because they have amazing quality on their products! The new one is fantastic! I just ordered a jacket for my pup, and it turned out to be too small, so I sent it in to be exchanged. I just emailed their customer service to check up on it. I got a reply the next day that it is on its way! Great customer service and the quality is unmatched! I will be continuing to order from them!
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January 2022 by Anastasia Pettersson
Placed an order with Cleanrun exactly 10 days ago and it still has not shipped. Talked to customer service, which are not either able to provide any information or at least tell me when stuff will ship. Lol, this is THE LAST time I shop here.
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October 2021 by J Lucas
Awesome pet supply warehouse!
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April 2021 by Pamela Dods
Great place for dog sport enthusiasts. Friendly helpful staff. Great quality dog supplies.
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August 2020 by TheAllDogProject
Best place ever
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July 2020 by M O
Our dog's favorite place. The staff are great. Wide selection of quality products.
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July 2019 by mr david
Pleasantly pleased with quality of products, was a long time customer at another place but their products just don't measure up to Clean Run,especially like the fact the cheeky rolls are now individually wrapped,so much more sanitary
