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March 2024 by Dark Pixie
I didn’t catch his name but this hospital has the best vet/vet assistants I’ve ever encountered. He took his time to explain everything to me and wasn’t looking to upcharge on anything. He actually gave me tips for lowering pet care costs. This hospital truly cares about animals, go here if you can!
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January 2024 by shirley burton
I reached out to this facility when I took over the care of a very matted hair Angora rabbit. The care was amazing and heartfelt for this animal and my concerns. Exceptional ethics and concern by all. Nova is doing great and looking amazing!
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January 2024 by jenny marinuzzi
I had a great experience here with my cat after my previous vet dropped my cats as patients of theirs and then were no longer taking on new patients. I called and was scheduled two months later. I was happy to get an appointment and expected to have to wait even longer than that. Lucky for my cat, because the week before I was supposed to go in I noticed my cat’s claw had grown into the pad of her paw. Doctor Hrones was attentive and answered all my questions and was truly caring when it came to the happiness and wellbeing of my cat. Doctor Hrones trimmed her problem nail but didn’t want to cause my cat any more stress so we scheduled another appointment to trim the rest of her nails. The doctor sent me home with medication to give her to calm her before her next visit and her nail trim went great. Safe to say I’m glad my old vet dropped my cats as patients. I’ll gladly keep coming here!! Never had a better experience.
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December 2023 by Pat Lary
My newly adopted senior kitty was recently seen by Dr. Place for her wellness checkup. If I had to rate Dr. Place 1-10, 10 being the best, I would give her a 15! She answered all my questions and concerns, and was so gentle with my cat. Kudos to Dr. Place and vet assistant Deb at South Hadley Animal Hospital.
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November 2023 by Amber Roberts
Dr. Place is absolutely wonderful. I have been taking my cats to her for years now. I've never had a vet who takes the time to listen and address concerns. I never feel rushed and she is extremely gentle and kind with my cats which I tremendously appreciate. Dr. Place also understands how expensive and quickly vet care can add up and is mindful of that when providing care. I continue to bring my pets to Dr. Place even though I moved further away. The staff is always helpful and friendly. The facility is clean and with the additional parking in the back, there is ample parking.
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October 2023 by Denise R
All of my SHV visits have been end of life situations. Recently my two beloved cats passed away sixteen days apart. Rosie was sixteen and Button died suddenly at only three years old. The staff graciously squeezed us in to have Rosie uthanized and have both cats cremated. The Dr's ( especially Dr. Roy) and staff are always professional , patient and compassionate.I highly recommend them Denise Rheaume
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September 2023 by Gus Tappa
Don't be a new patient with an issue. You'll have to wait four month's for an appointment!!!Say What ?? ???Called in July, new patients appointments to be seen in September... unfortunately my pet passed in August. Early detection would have saved him. Enough said. Still ???
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July 2023 by Janis Little
I've been taking my kids here for a few years now. My 3 pythons and my Green Cheek Conure. The staff are very gentle, personable, caring and there prices are reasonable. The wait times for an appointment are sometimes distant but that's everywhere. If there is a cancellation, they have called me to get in sooner. I could go on for days about there wonderfulness but I'll keep it short and sweet. Thank you VCA for caring for my kids!!!
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July 2023 by Jacob “Pizzalover11”
So I called on a Saturday during their posted business hours and got a message stating that they were in a meeting or experiencing very high call volume. That was at 1 they closed at 4. For the next 3 hours I called every 15 minutes and left a message. NO ONE answered the phone or EVER returned my call. If you want to call yourself a business and announce you are open on the weekend maybe you should actually do your job. My animal suffered because they wouldnt answer their phone. So if I could go with negative stars I definitely would. I will NEVER bring an animal to the place that couldn't even be bothered to answer a phone.
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July 2023 by Darya Zelentsova
Fast responding, friendly. Perfectly clean and odorless rooms. No forcing of unnecessary treatment, very professional, helpful, and satisfying service.My ferret is doing much better, thanks!
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July 2023 by Lauryn P
I recently brought my bunny into VCA South Hadley to see Dr.Roy, and I had a great experience! The staff was inviting, kind, and knowledgeable. Highly recommend!Oliver says thank you Dr.Roy and team!
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May 2023 by Kate Thompson
We had to put our cat down recently and the staff and Vet were very kind, sympathetic, and thoughtful regarding this upsetting situation. It was so helpful to feel we were in good hands during a vulnerable time. Thank you for your good hearts.
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April 2023 by Craig Camerlin
We recently brought our fur baby Beau. He has had a really rough life. Since he adopted us he is a different dog.However, he does have issues with other people and dogs.I cannot tell how fantastic Dr. Roy and our Vet. Tech. we’re with Beau. He was like a different dog. Dr. Roy was able to do whatever he needed with Beau. Beau even cuddled in our Vet. Tech’s arms. We were shocked (wish she had a name tag), how great Beau was.The staff is fantastic and Dr. Roy is absolutely the best.
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February 2023 by Kathy Lamothe
They are super nice and friendly. Willing to work with you. Dr. K is the best. Only one that I will trust with my boxer/pitbull mix.
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January 2023 by Nathan Cousineau
Have had nothing but good experiences here. The staff is very friendly and caring. They will even check up on your pet after a visit to make sure they are still doing good.
