The Fireplace Connection is highly regarded for its exceptional service and knowledgeable staff. Customers appreciate the welcoming atmosphere and the professionalism of the team, particularly highlighting the competence of Maryann and Malcolm. The business excels in transforming gas fireplaces to electric ones, providing thorough explanations of options and processes. Reviews emphasize the quality of both service and products, with technicians taking care to protect customers' homes during repairs and maintenance. The Fireplace Connection is known for its efficient and clean processes, ensuring customers never feel pressured. Many clients express satisfaction with their pellet stove services, noting the staff's attention to detail and willingness to answer questions. Overall, The Fireplace Connection comes highly recommended for anyone in need of fireplace solutions, maintenance, or repairs.
We couldn’t be happier with the quality of service and product. Every person we dealt with was super competent, friendly and professional. Cannot recommend The Fireplace Connection enough!
March 2024
The fireplace connection technicians repaired my pellet stove. They explained what the problem was and repaired it for me. They covered up the hardwood floors so as not to scratch them and made certain to explain what they did and why. The price was fair and they are very customer oriented. I highly recommend this company
February 2024
The Fireplace Connection was a great experience from start to finish. The whole process was clean and efficient. We never felt pressured, Maryann and Malcom were really informative, and we love the final product. Highly recommended.
