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February 2024 by Tara Hoffman
Lacked communication as to how much repairs will cost even just an estimate until after they do the repairs and how long it should approximately take(I understand things can take longer but a ball park would be nice sometimes). Paid for an alignment and will be going to a different location for a better inspection due to my car pulling to the right still pretty badly.. which I think should have been noticed if they did a test drive after. I understand they are short staffed but that should not affect customer service.
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February 2024 by Allison Lanfear
Great service. Good guys doing honest work.
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February 2024 by Joyce Brousseau
MAKE SURE YOUR LUG NUGS GET TIGHTENED!Long term customer, I brought my car in for an oil change with tire rotation. Two days later, driving to work in the dark, I felt a bad vibration. Pulled over, I could turn the lug nuts with my fingers, they were SO LOOSE!!!! I dug out my tire iron and snugged them all the best I could and had my maintenance guy at work torque them down for me.None of the tires had been fully tightened!!! My heart was pounding all day, it was a very frightening experience for a 60+ year old woman having to pull over in the dark on a busy road. I contacted Monro repeatedly and got no satisfaction from them. Extremely poor service and equally poor customer service.
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February 2024 by Suzette Patenaude
Fast service good mechanic friendly staff!
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January 2024 by Janelle Nichole
I came to Monroe after getting an oil change at Valvoline. After driving an hour to work, I noticed that my car was leaking oil. I called Monro to see if they could look at my car and they were able to fit me in the same afternoon.Chris was very helpful and was able to resolve the issue of a loose oil filter that Valvoline failed to secure when I had my oil changed two days earlier. They tightened the filter free of charge and my experience was positive from start to finish. I really appreciate their help and kindness during that stressful time.
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January 2024 by Ava Bollig
Made a 1:30pm appointment for an oil change and proceeded to wait 45 minutes without them even taking my car into the garage. Would have waited longer but I ended up leaving after 45 minutes. WOULD NOT RECOMMEND unless you'd like to spend an hour or more waiting for the technicians to even ask for your keys.
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January 2024 by mark burns
Super friendly, never feel pressured in any suggestions the make. I feel like I'm at a small family mechanic not a national chain. Quality work for a fair price. Highly recommend. Great bunch of people who work there. Have been customers now for a long time and will continue to be. Thank you
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January 2024 by Thad
They purposely ruined my friends car battery
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January 2024 by Onix Melendez
Exceptional!
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January 2024 by Sam Gottschalk
The manager Chris is very friendly and helpful, and obviously cares about his work and his customers. The only reason I didn’t give 5 stars is that the shop was very short staffed leading to long wait times for basic services like oil change and tire rotation.
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January 2024 by Mike Debello
Had never had a problem with an oil change before until last month. Made an appointment day before, came in next day on said time to be told they had no technicians..really? Had to come back at 3. Came back to get attitude by employee On who told me told me to come back!!! Unprofessional and rude. ended up getting an oil change….. I think but didn’t rotate tires like advertised. Got a survey next day and got nothing back from anybody about what I wrote. Who runs this place? The people or a company. Never again.
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December 2023 by john v
Clean, quick and reasonable. Good staff.
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December 2023 by Christian LeBeau
Took 2hrs to get my tire fixed! Costumer service is ok needs a little more work dont recomend unless u got 2hrs or more.
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December 2023 by Angelina Shim
Better technicians this time. First experience was not good but this one was so far. A little pricey but worth it but we’ll see the more I drive my vehicle since repairs. Thank you and hope to use your services in the future if needed.
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December 2023 by Gisele Duplessis
Polite and respectful.
