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June 2025 by Fordyce Spots Derm
Item was shipped the wrong location and I had to issue a refund and am put the money. Never have I had a post office send something to wrong address.
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May 2025 by Chelsea B
I've had 3 separate experiences with this post office, and all were frustrating. The latest experience involved them sending back a certified letter a week before they were supposed. They are ridiculous.
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April 2025 by Matthew Cowher
They misplaced my package and wouldn't tell me where it last was. I told the old white lady it was a big deal they lost this. It was multiple weeks income for me. She laughed in my face. Disgusting. Horrible service. Oh and I have more packages damaged that go through Southbridge. Go to Charlton or Sturbridge instead
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July 2024 by Sonya Ugrinow
The online tracking said my package wasn’t delivered because of animal interference. My dogs were in the house, barking at the front window and they wouldn’t deliver my package. If you can’t deliver a package because a dog is barking from inside the house you shouldn’t work as a delivery driver
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October 2023 by Anna Henning
I don't know if they are chronically understaffed, but wait times here are long.
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January 2023 by Shana Morris
The southbridge post office staff are unprofessional they are refusing to give me my package that I ordered two weeks ago and they are saying that I'm not going to be getting my mail
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November 2022 by Eric Lapointe
Very helpful staff. Polite and professional service.
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November 2020 by Francisco J Montero
The worst service i order a package the company send me a package they notify me the package was received in the post office at 5.30 in the morning i went aroun 9.50 morning the lady told me you have to wait next day because the order need to be processed this is very unprofessional hired good people the one likes work no lazy and unprofessional personal this is a federal office take your job more serious very inresponsable personal there they look like they no want a work there
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September 2020 by Silver Elegant
Dropped off 51 ecommerce packages on sat june 27, 20. they were never scanned and then disappeared stolen. the girl that was working is still there. when asked what she did with the packages, she said "I dont Remember" this is an inept post office and the workers are dishonest and unable to do their job. and no one cares. do not leave packages in this post office . stand there until they are scanned.
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July 2020 by ebays paypal
Dropped off 51 ecommerce packages on sat june 27, 20. they were never scanned and then disappeared stolen. the girl that was working is still there. when asked what she did with the packages, she said "I dont Remember" this is an inept post office and the workers are dishonest and unable to do their job. and no one cares. do not leave packages in this post office . stand there until they are scanned.
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December 2019 by Private Private
We haven't been able to get our mailed delivered to us in almost 3 years. We've called multiple times, nothing has been done. I've downloaded the application to see what mail is supposed to arrive and they still can't seem to deliver it. The supervisor , Joseph , is completely useless, and has blown us off multiple times. At any given moment there are at least 3 mail trucks out from 7am until 6pm... Southbridge is a small town, how is it possible to have that many mail carriers , who can only seem to manage to deliver flyers , but yet no actual mail and take all day to do so. It would be funny if it wasn't actually pathetic
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September 2019 by Tom Younkin
With much respect for the United States Postal Service as difficult as the last month with the mail system has been for me, the Southbridge Postal Office and its carrier's have done a wonderful job and made it so much more easier for me.
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September 2019 by Jen Donald
Nice, neat and well organized!! Priority boxes are always full and available whenever I need to ship priority items. Melissa and Maggie really helpful and they have such good attitude.
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August 2019 by Jen C.
Nice, neat and well organized!! Priority boxes are always full and available whenever I need to ship priority items. Melissa and Maggie really helpful and they have such good attitude.
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August 2019 by Melissa H.
I really love this post office. Its location is excellent, parking is easy, and the staff are VERY friendly. I stopped in on a quiet Monday afternoon and was immediately helped by a nice woman behind the counter. I told her I was in the market for Forever stamps and she flipped through her binder and showed me which ones were available for purchase. I told her my selections and then changed my mind a few times but she never grew impatient with me and helped me with a smile. Excellent customer service that is a true rarity these days!
