AAA Springfield is a reliable and friendly business that offers a range of services to its members. The staff is known for being polite, professional, and welcoming. Customers have reported positive experiences, especially when visiting for appointments such as Real ID upgrades and passport photos. The process is quick and smooth, often taking only a few minutes, and staff members are praised for their outstanding attitude and professionalism. It is important to note that appointments must be booked online, as walk-in visits are not accepted. In addition to document services, AAA Springfield provides roadside assistance, with knowledgeable staff like Ashley, who efficiently helped a customer restart a dead car battery by cleaning corrosion and checking the voltage regulator. Despite the current temporary closure of in-branch services for safety reasons, AAA associates remain available via phone for travel, insurance, and roadside needs. Customers appreciate the helpfulness and friendliness of the team, along with the quick and efficient service. Overall, AAA Springfield is recognized for its excellent customer service, professionalism, and dedication to member safety and satisfaction.
We had a great experience using AAA travel! Jasmine was so patient and kind. We had a travel emergency and had to change our flights twice. She handled everything in a very professional manner. She’s excellent!
March 2025
Katie Larkin was the associate that welcomed me when I arrived for my Real ID appointment. I had completed my ID process and was gathering my Documents to leave and I commented to her my appreciation. AAA Great Job!! Her outstanding attitude and professionalism was a Rare sight BRAVO AAA
December 2024
Had My battery done today by Jorge M very kind human was very knowledgeable and fast
