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February 2024 by Matthew Donnellan
Went for a passport photo with my daughter. Everyone was very friendly from the moment we walked in the door. Was in and out in 5 minutes with two pictures taken and then printed.
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January 2024 by Bob Parsons
Very good place to go for new license and registration. AAA is nice. I've been member for many years and will continue to be. People are friendly and helpful.
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January 2024 by David M.
Terrible. Told me they'd arrive within 10 minutes for a tow. Four hours past and they never showed up. Wouldn't respond to calls. Wouldn't even talk with AAA dispatch. AAA needs to hire better tow companies.
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December 2023 by Diane Rodriguez
The worker I had forgot to have me sign papers then forgot to return my license immediately. Nobody took me serious about Auto Insurance
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December 2023 by Judi Judge
on november 27 my husband and i were on our way home and to a pharmacy to pick up a prescription since we were both sick and coughing a lot .it was around 5pm my husband accidentaly went up on a curb and it blew one of our tires.we called trile aaa and they said it would be while after an hour or so we called again and they said they were sorry but it was getting late rand i am 83 and my husband is 73 .we were so sick and coughing and it was dark and my husband had to taske insulin so i called again and the lady i talked to was very nice i explained all this to her and she said she would make it a priority to get someone there .my husband said they were just telling me that but i said no she was nice and she meant it and sure enough less than 30 minutes later the man pulled up and he was very nice too i dont rememeber the ladys name but would like to say thank you after three hours we were having a hard time .
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November 2023 by LoriAnn Grilley-Jamroz
WHO DOESN'T LUV DUNKIN?? ?????
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November 2023 by Stephan J. Ferreira
Very knowledgeable, professional staff.
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October 2023 by Joanne Eldridge
My husband renewed his license here the whole thing took fifteen minutes ! We loved it!
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September 2023 by Andrew Barrett
great experience and very friendly. helped me out and was very quick.
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September 2023 by Michael Laferriere
A much better & quicker place than the registry. If you have AAA and need anything, stop by here. Great service with plenty of parking!
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August 2023 by Charles R.S.
So far great customer service, very happy employees .good vibes
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July 2023 by Delbert G.
Don't ever use this service pioneer valley will lie to you they've lied to me all day long I've been waiting since 10:40 to have my vehicle towed it's 6:30 at night AAA has lied pioneer valley fleet has light they sent text messages 18 minutes away 50 minutes away 90 minutes away they've lied every time don't ever use pioneer valley and quite frankly if you can get another towing service outside of AAA get a service cuz triple A stinks but pioneer valley is filled with liars they will never show up on time they will not take your phone calls avoid them like the plague
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July 2023 by Gary Bertassi
Terrible deceitful roadside experience last 3 road service needs. On one the dispatcher hung up on me because I was asking pertinent questions. Luckily after calling immediately back, I got a respectful person. On my 2nd and 3rd experience last week, I got false AI updates, the run around with customer service and after waiting 7 hours based on false promises, I had to cancel. I again called at 6am the next day, got misleading AI messages, put on hold with live representatives who knew nothing, and told me a dispacher would return calls within a half hour. No return calls. Not once but several times. I finally gave up on seeing a tow truck at 12pm and drove my vehicle in the breakdown lane for 8 miles, to the mechanic waiting to work on my vehicle. I barely made it. Long, long time AAA members, but after this latest blotched experience, we wont renew.
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July 2023 by Nina
DONT WASTE YOUR MONEY ON THEIR MEMBERSHIP. WE HAVE THE 100 MILE FOR TOWING MEMBERSHIP. MY HUSBAND WAITED 5 HOURS FOR A TOW. WE ENDED UP CALLING CJ'S TOWING IN SPRINGFIELD. THEY CAME RIGHT AWAY! WE WILL NEVER RECOMMEND AAA TO ANYONE. THEIR WAS NO CUSTOMER SERVICE OR HELP AT ALL. WE MUST HAVE CALLED 10 TIMES. TO MAKE SURE A TOW WAS COMING. WASTED TIME AND MONEY!!
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June 2023 by Lisa St. Amand
This is the best place! They're right on top of everything. We had to get our passport pics done and we were in and out within fifteen minutes. I go there for all my driving needs?
