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October 2024 by Courtney Evans
I am currently leasing a dryer, and it got sent out for repairs and it’s been out for almost 2 months and unfortunately the same issue is still happening, so I doubt it was even sent out for repairs. “Loud banging while spinning” a dryer shouldn’t be banging around like that especially if I can hear it from the 3rd floor. I asked for a replacement, the worker stated I would have to restart a new lease which is crazy because I spent all this money on this dryer that’s very faulty. NEVER LEASE FROM THESE CROOKS! And the manager always have an attitude like he hates his job!
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September 2024 by J Mcginity
Great service, went above and beyond and helping me pick out the product I wanted. I would definitely recommend this particular errs to anyone. This is my fifth purchase. So that should tell you how much I trust and how the follow through with everything they promise, and you never have to look over your back or shoulder as you would with other not say names or companies.
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August 2024 by Joshua Moon
Terrible
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August 2024 by Nicole Abu
Terrible customer service. ZERO stars
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August 2024 by Nicole Sanborn
The manager at the Boston rd location is a complete _ick head. Talks down to customers and obviously has some sort of "power complex". I will NEVER do business with this location and do not recommend it to anyone else. I wish I could give 0 stars
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June 2024 by AudreyAndBilly Jensen
Aaron's is an Awesome store..
I have had an amazing experience with them..
Especially Jim.. he is phenomenal,he is such an awesome person.
I can tell you first hand that the staff here at this Store are very caring..
Jim was always nice. He went above and beyond to help me..
I will definitely return in the future..
Thank you all for everything...
Jim you deserve a Raise!!!
You are truly an Amazing Person!!!
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May 2024 by Nikita Dangol
We went to Aaron's to get new couch and we really liked the service we recieved from their staff (Orlando). He was very calm and patient and helped us get the couch we wanted. We would definitely go back for more furniture in future and recommend our friends and families this place.
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February 2024 by Margaret Richardson
I think it depends on the store. I did business with the Springfield Plaza store for years, and they were absolutely fantastic. They treated me like family. I'm not happy at all with the current staff. I switched to the Boston Road store, and now I'm happy again. Excellent customer service.
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December 2023 by Michu Casanova
They are the worse to rent from . I have rented numerous iteans at this location since they really don’t do much credit check since I was new to the state or mass. First i order a iteam and they give me a iteam of there choice rather then what i ask for . I ordered a Samsung tv and when they delivered the tv it was not a Samsung it was a brand I have never heard off second time they pulled this . The first tv I ordered the same situation and after the day of fulling paying it off tv went black on me and I had it for less then 2 years. Had to call a business by the name of TV doctor to come check it out and paid more then enough to have it fixed and because it had been paid for the prior day it was no longer they’re responsibility. I had a situation with the second tv I was renting called them and told them and was told aTec would be sent the next day to check it out and who never showed up or even called , so I paused payment and they continuesly call and harrass call more then 5 to 6 times a day for they’re payment orb tv return . Return it asap I refuse to pay for a iteam I’ll have issues with after full payment is given Horrible service .
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November 2023 by pamela mccarthy
I will never get anything from this company ever again. They ordered a part for my laptop and it’s been over 3 months and I still haven’t received the part. I get things overseas faster than them. It’s ridiculous waiting this long. Very poor customer service. ???
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September 2023 by Carlos Molina
Good selection of appliances and customer service.
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June 2023 by Evelyn Pedraza
Excelent service
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July 2022 by Melissa Birkner
Was given 3 different times for delivery, when they did finally arrive it took them a total of 10 min to say the sofa didn’t fit, despite my home having 3 entrances all the delivery guy could say was “idk” to every question. Holyoke store rectified issue in literally 1 hour.
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March 2022 by Deborah C.
If there was an option for 0 stars, I would have chosen that one. Customer service is horrific. The employees are very rude. Items are dirty and missing pieces. Watch your payment schedule carefully because they took money from my account 2 weeks prior to my scheduled ez payment. Also, be prepared for harassing phone calls if you are 1 day late for payment. You will get multiple calls during the day and your references you provided while signing the lease will also. And you can forget about making any late payments. They want a month and a half in advance for paying 1 or 2 weeks late. Management changed about a year ago and it shows. I used to love renting from them. Now, I will never rent from them again. This place has totally gone down hill. Absolutely horrible. I wouldn't ever recommend this to anyone. Ever.
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January 2022 by Rachel Jarvis
I have been going to Aaron’s for almost 3 years a got a sectional from them an I had to rent a van an have my brother an boyfriend go get it because they couldn’t deliver when they said..Then just recently I got a different sectional from them an waited all day I called to make sure durning business hours they were still coming an said yes only to get a call at 7:30pm saying they couldn’t make the delivery an the store was closed an no manager is in.. I am very unhappy with the people an service at this store an would not recommend to anyone..
