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January 2025 by Cherice
I've been a customer for over twenty-five years and have seen so many personnel changes. I commemorate the bank tellers for their dedication and commitment, and must of all for their human touch brought to the workplace place in the age of AI.
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May 2024 by A
TERRIBLE service. Staff is friendly and tries to be helpful.. but very difficult to get through to someone on the phone. The app and online banking is so archaic and their products are not a benefit to the member. They don’t seem to be able to keep good workers there long, it’s easy to see there are serious problems there.
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March 2024 by D O - A
They are professional, polite and helpful.
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October 2023 by Joe Pasquini
I had a car loan through this institution, and I will never use them again. The customer service is not great most times and the level of technology for users is still in the early 2000's. No ability to pay off loans online you have to drive a check or cash to their main branch. It also took many tries to get a simple account to account transfer completed. Lenders be aware you'll have to closely manage each interaction to ensure any level of success.
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October 2023 by Gary Lantaigne
Terrible customer service and lack of employee skill.
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July 2023 by Mychal Connolly (Mr. Stinky Cakes)
Micheal Kelly is absolutely amazing! I just secured a mortgage with Arrha, all thanks to Mike. His extensive knowledge, wisdom, and experience made the whole process simple. A big shoutout to Mike! If you're in the market for a mortgage, I highly recommend reaching out to Mike Kelly at Arrha. You won't be disappointed!
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July 2023 by Stephanie Richardson
This bank has the worst customer service. I called because I realized money was taken out of my account. The representative said I would get a call back. I had to call back then the representative response was so rude. I will take my money to another credit union.
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May 2023 by Kyngelle Mertilien
Mr. Micheal Kelly is by far one of the most professional, patient, kind and resourceful Officer in the business. He was transparent and accommodating from start to end. I honestly felt like I was his ONLY client. ARRHA is truly lucky to have Micheal and I am blessed to have had him by my side.
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January 2023 by LINDA F
THREE TIMES IN ONE MONTH THEY TOLD ME I WAS SHORT $100 IN MY DEPOSITED MONEY ENVELOPE!? you can be sure I counted my $$$ CAREFULLY after the first time!!THERE'S A THIEF THERE❗ wonder where else they may have stolen my $$$ ? SPFD OFFICE. TIME TO CHECK OUT!! TD bank has much better hours so i don't have to deposit cash $$$ via envelopes.
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November 2022 by Ms. Sylvia
Arrha is a scam I filed a despute months ago and everytime I call they tell me a different story that does not add up. Each representative has giving the impression that they have not read my despute requests and that they have neglected my despute request. The manager that works at credit union in Springfield Massachusetts hung the phone on me during a calm discussion and completely disregarded my concerns of why one representative is telling me something else. It's either we cannot process your refund because you did not notify the merchant or we cannot refund you because it's a partial refund request meanwhile they never told me while I first submitted the despute in the first place and then according to the manger they only despute some fraudulent occurrences not all. I'm literally going to switch my bank they are so irresponsible and they always cancel your remote bank deposits over some again different excises that also doesn't line up they always coming up with other excuses that just never add up. I cannot remain in a bank that I cannot trust .
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November 2022 by J R
A good Place but with a poor customer Service. they never answer the phone or messages.
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August 2022 by LIN TRUTH MATTERS
THREE TIMES IN ONE MONTH THEY TOLD ME I WAS SHORT $100 IN MY DEPOSITED MONEY ENVELOPE!? you can be sure I counted my $$$ CAREFULLY after the first time!!THERE'S A THIEF THERE❗ wonder where else they may have stolen my $$$ ? SPFD OFFICE. TIME TO CHECK OUT!! TD bank has much better hours so i don't have to deposit cash $$$ via envelopes.
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August 2022 by Thomas
Best bank around and very business friendly. Adam the manager is professional, efficient, and informative. And the employees are all knowledgeable and friendly as well. I would recommend this credit union to anyone.
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July 2022 by Lisa Billings
Don’t use the night drop box..:every time I have used it my payment is ‘late’ charging me fees because someone isn’t doing their job.
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June 2022 by LIN FREE
THREE TIMES IN ONE MONTH THEY TOLD ME I WAS SHORT $100 IN MY DEPOSITED MONEY ENVELOPE!? you can be sure I counted my $$$ CAREFULLY after the first time!!THERE'S A THIEF THERE❗ wonder where else they may have stolen my $$$ ? SPFD OFFICE. TIME TO CHECK OUT!! TD bank has much better hours so i don't have to deposit cash $$$ via envelopes.
