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March 2024 by Luis Torres
Nice staff good prices and specials
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February 2024 by Linda Medeiros
If you return your rental without filling the tank they will upcharge a ridiculous amount. I filled the tank at a cost of $50. I was charged $115 for not returning it with a full tank. There was one other issue but this gas charge was just plain robbery. Never again with Avis.
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February 2024 by dani izac
This is a small, quaint, humble little rental spot with attentive service and kind customer care. Paul was the staff member who seemed to be handling everything, but still manages to provide an extraordinary investment in our experience. He is clear and cheerful in his communication and a trustworthy staff member. We had a great experience with a single day rental, thanks to Paul!
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February 2024 by Philip Welch
Avis, located a 100 Congress Street in Springfield Massachusetts. This was my first Avis car rental. I was looking for a good rental for a good price as my personal vehicle needed an extensive repair. I called Avis and spoke with the customer service and arranged for a compact car at a low price. They delivered on that request. The rental was much better than one of their competitors that I have rented from previously. I rented a VW Jetta, and it was clean and in perfect condition. I highly recommend Avis, and hope you will give them a try.
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February 2024 by Martin Hawkins
Paul at the counter is always extremely helpful and you can tell he takes pride in his job and customer service.
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February 2024 by Sha Johns
Paul, the gentleman who helped me, was wonderful. Very professional and accommodating. I will use Avis at this location, every time I need a rental.
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December 2023 by Earl Chase
If you want quality service on a vehicle rental I would suggest Avis anytime and their prices are very good and reasonable
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December 2023 by Dalia Rodz Monserrat
The process of renting the car, pick up and return it’s easy and quick. Car was very good!
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October 2023 by Erena
Great customer service! Friendly and knowledgeable! Thank you!
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October 2023 by Crazyboy Lit123
Had the vehicle when I needed it at reasonable price. Excellent customer service by phone representative and transaction at location was smooth and quick.
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August 2023 by Eric Burke
Great customer experience and clean SUV. Easily located right next to interstate. Highly recommend.
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August 2023 by Catherine Westley
Worst absolute worst place do not ever rent a car from these people.
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July 2023 by Edwin Lopez
Very poor customer service during rental pick up and drop off. The front desk employee was rude and seemed as if he did not want to answer any questions, just wanted to get me out of the door.
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July 2023 by Waunita Myers
Lamar was very helpful and professional when I picked up my rental car in Massachusetts.
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June 2023 by Shines Shotta
Terrible attitude from the manager. Didn't even attempt to help my wife and I with our problem and just rushed us out the door telling us to call customer service. Was charged for toll even tho I used my own transponder and now I cant get in touch with anyone to resolve this