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January 2023 by DeVere Glenn
I have been with this bank for years only to realize after today’s interaction with whom I am assuming is the branch manager that I am only just another account number. They ran an NCH transaction on my account a day early, overdraft my account, sent it to my external vendor then returned the money to my account the next day, then hit me for a $37 return fee. Their position is that I don’t have overdraft facilities. My response is that is deliberate and the transaction should have declined. They responded that the NCH was automated but they returned the money. I asked how could you return something that you said I didn’t have? Problem is the other vendor received it and now the money is out there somewhere. Spoke to a rep at the bank who transferred me to the manager and she basically asked me to repeat myself. At that point it was obvious that customer service was not their strong point.
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June 2022 by Terrance Noneya
Unprofessional, horrible wait times. I waited 20 min in the teller line only to be told I needed to come inside to complete my transaction, cool so when I come in the same teller should be taking care of me as soon as I walk in right? Well nope! Had to wait another 15 min in line as if people don’t have places to go and thing to do! Won’t ever go back to this trash branch!
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September 2021 by Celestino Pumarejo
They are awesome, they make you feel like a million dollars
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May 2021 by Cristina Cain
So on a whim I walked in to obtain a new checking account as I've relocated to the Springfield area....Super friendly, professional staff greeted me, very knowledgeable and went out of their way to immediately help. Nicole (Manager) and Jacqueline (Customer Service Associate)walked me though my needs and concerns, and made valuable suggestions in providing exactly what I need. So many benefits and features this bank provides...check them out ASAP you wont be disappointed??Super powers below?*Open on Sat 12-2*Credit rebuilding program*Teen checking accts*credit card (secure & unsecured)*Branches in Rhode Island, Springfield, Boston, Albany NY*Personal power line of credit
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October 2020 by Vishnu Patel
Great service
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December 2018 by Ronald McDonald
I for the life of me cant understand that when you get online to check hours and see if they are open or not on certain days, All it says is that hours MIGHT be affected due to holiday, IE: Black Friday or something. So instead of putting in definite hours, customers should just take a wild guess. Absolutely ridiculous
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October 2018 by Jim jasmin
Always a pleasure always friendly always have biscuits for buddy a good place to hang out drink coffee and watch the staff THEIR better than TV
