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September 2024 by Cathy Guerri
new tires, inspection sticker battery. great job
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November 2023 by Nathan I.
Stop wasting our time with the credit card pushing. I stood in line behind one couple that took about 15 to fill out a credit card application. You are a car repair facility. Do that and stop looking to take advantage of rubes who foul now any better.
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May 2023 by Bev K-moses
Best place ever always gets the job done@
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April 2023 by Beverly K-moses
Best place ever always gets the job done@
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April 2023 by Deborah Roberts
Drive by
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December 2022 by Harold Paul Hills
Brian has things on the ball. Stop in and see him after the turkey day is over!
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December 2021 by Lexie H.
Five Stars to Jonathan Luz Manager of Vehicle Services. He is very personable and professional. He takes care of me and calls me by name EVERY TIME I walk through the door. If he every leaves the Boston Rd location I will definitely follow him.
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September 2021 by Jean Cesar (SATAN)
Firestone charges Customers over and over.
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December 2020 by Jean Cesar
Firestone charges Customers over and over.
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August 2019 by James Perry
Got an inspection done. Wasnt super pleased though. Waited quite a few minutes to be even greeted, let alone helped. Took longer than they told me it would take. Was told a half hour, took over an hour.
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June 2019 by Jack K.
I got our car inspected on the last day of the month, which was a Sunday. They let us leave it there and were able to squeeze us in only after an hour or two. Definitely would come back for another inspection next year.
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February 2019 by Joe R.
Went there for state inspection and they failed my 2 year old car for the emergency brake. Then charged me $80 to spray brake cleaner on the back brakes no adjustment at all "I watched them " then my car suddenly passed. I haven't been back since. I do like the Firestone tires but have since taken my tire purchases to the Enfield store.
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December 2018 by Thomas K.
I had a couple bad experiences there. The staff is trained in trying to scare you into services you don't need. I was once told be the tech that I needed a whole new rear end because my differential cover was rusted. 10 years latter it is still rusted and no problems. Every cars differential cover is rusted. Another time they said all my bleed valves are rusted shut. I would need new ones. When I said I would bring my car somewhere else, they were then able to open them. Seems like they take advantage of people and hope they know nothing about cars. I saw them scare a lady into $1,500 worth of repairs she did not need. I would avoid this place.
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August 2018 by Hayley N.
Went in for an oil change. They gave me no time frame so I walked over to Staples to look around. They called me an hour later and said they were just taking my car in and then started listing off all these other things I probably need so I asked them to do one of the things they listed and to please rotate my tires. (They wanted to give me a whole new set of tires although I've only had the tires on my car for 18 months.) They were telling me things that I needed to do for my car and saying things like "oh you've never had this done before." Well I've never brought my car there before so how would they know I've never had it done before? They said the one thing I needed them to do which I think was repair a coolant hose and the tire rotation would be 45 minutes, so I walked back to firestone to wait. Well two hours later I was still sitting there waiting. So this is totaling about a three hour appointment which I was not prepared to spend my day doing this. Did I mention this was a Thursday at 10 AM? I don't know why they were that slow. When I finally was it done they handed me the bill which I paid but they attached to it all their work recommendations which equals $900. (!!!!) No one goes in for an oil change and ends up adding on $900 of work. They really need to work on their upsell tactics... I get they run a business but to think I'm stupid and going to hand over $1000 is a little bit insane to me and also insulting to my intelligence. It's been about a week and my car is making weird creaking noises which it definitely wasn't before and lo and behold my hubcap fell off somewhere over the past week. I've never had a hubcap fall off in the six years I've owned my car so I'm going to chalk this one up to Firestone not knowing what they're doing when performing a simple tire rotation. Will not be back.
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May 2017 by Steve D.
Excellent customer service. Open on Sunday! Extremely high mark up on parts! If you can wait until Monday, save some money and go elsewhere.
