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September 2023 by Christine M
Only open until 1pm on Saturdays and no after hours drop off.
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June 2023 by Nael Alsayd
Rented a car for one day full size SUV came up to one $180 a day return the car the second day and the guy who works there he’s trying to charge me $300 detail fee. He’s the manager there he’s the only one working there. he’s a scammer. total came up to $450 okay whatever time pass. Went on my bank account. and I see that they’re charging me $350 for no reason I haven’t been there after the last time called customer service. They said we don’t know anything about the last transaction. oh, so watch out from this guy he’s a scammer. and also the company is a scam too.!
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March 2023 by Mission Clinician
Fantastic service. Front desk employee was very nice. Car was new and in great condition. Prices were fair. Definitely recommend!
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March 2023 by Jai Colon
Dorsnt accept debit cards . But doesnt disclose that information when booking . Smh. And doesnt give any suggestions for help either.
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January 2023 by Omar Silva Charbonier
Good customer service thanks, need few upgrades in cars ?
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June 2022 by Kathleen Wright
I booked my truck a month ago and Budget did not have one on the day of the rental because of a mechanical issue. But Paul called me the day before and explained the situation and asked me if I could use a smaller truck and was still actively trying to get me the truck I ordered. I wasn't able to use the smaller truck. I asked Paul to call me by 12:00 noon on the day of the rental to confirm he had no luck finding the truck I needed - and he did.So while I actually never got a truck, I was treated with respect. I was able to get another truck from another company because I had time to do it.It would be nice if the companies that rent trucks would do more of a guarantee or help to pay the higher rent when they cannot, but all truck rentals are a risk no matter who you rent from. We paid more, but at least we did not have the last minute scramble. Moving is stressful enough.
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May 2022 by Emre Catal
They didint give me rental car because they dont accept debit cards. And nowhere it says they dont. i reserved online didnt say anytging.. Took uber all the way here and waiting for another uber.. stay away from this place
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January 2022 by Peter Ely
We have used this location numerous times and Paul is amazing. I cannot recommend him too highly.
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January 2022 by Levi Simpson
Bit of a confusion with the other Springfield location, but I was ably helped despite all that
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December 2021 by Paul Cunningham
Paul our representative was incredibly helpful. We needed a car due to a break down. He was so friendly and got a discount better than I had been quoted over the phone.
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September 2021 by Deanna Willis
Would give zero stars. I was told on the phone after calling to confirm my rental car that I could use a debit card to pay and did not need to be a credit card. I was not able to rent the car I needed for this afternoon because I was told by the counter guy that I needed a credit card and there was no other way. Now I've gone out of my way to come here to pick up a car I'm not able to rent. Now my plans are completely ruined. The man behind the counter was nice, but not helpful at all.
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September 2021 by Tamika
A very professional business! Super clean Venice's.. The gentleman was washing it when we drove up!He was very respectful helpful and knowledgeful! I plan to stay with Budget car rental for any of my rental vehicle needs. Especially after the way Enterprise treated me!!!
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September 2021 by Kay Kay
The manager (I believe that’s what he is) is amazing. He has been the most helpful person during my whole process of my car accident. He’s went above and beyond to help me and get me the cheapest deal I could possibly get for weeks of having no vehicle. If you want to rent a car come here , he will make it worth it.
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September 2021 by Deanna Willis
no communication. had to cancel my plans completely. called to confirm my rental. double checked to see if I could use a debit card, they said yes, got there and was told I was not able to use a debit Mastercard.
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May 2021 by Tam!ka Engl!sh
A very professional business! Super clean Venice's.. The gentleman was washing it when we drove up!He was very respectful helpful and knowledgeful! I plan to stay with Budget car rental for any of my rental vehicle needs. Especially after the way Enterprise treated me!!!
