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March 2024 by Komiljon Salikhov
I travel out of US twice a year and rent from here to jfk and of course return back here from jfk. I book online several months before my trip. Never had a problem, thank you for the employees...
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March 2024 by Jose Rivera
Paul is a great guy, very serviceable. He knows who I am. Great service. Never had a problem. My choice of car rental. Highly recommend!
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January 2024 by Samantha C
originally there was an attempt to rent from another location and we traveled all the way there for them to add on additional fees. So we decided to go with somewhere closer to where we needed to move and it was literally impossible to get through to somebody who can actually help you make a reservation. The first call went to some sort of hub where they send you through an automated system just to get you to a customer service person who went through all the questions just to say they can't put in the order because the place is closing at noon. This was at 10:30 in the morning. They said to go too that place to do the rental. We asked for a direct number to call the rental place and the number they gave us let us back to the hub with the automated system. The person I talked to at that point was not listening to any explanations and still trying to go through all the prompts to rent a moving truck from that location. After another 25 minutes and calling the location of a hotel where it's apparently located, we were told they don't have any moving trucks. They only have cars and regular trucks. So we were going to be going all the way down there for nothing. Had we not been diligent to try to get a hold of somebody because budget has no way to make an efficient system and wants people to play this roundabout game all damn day... It would be nice if you're going to force people to and automated system that when they do get to somebody, the customer service associates actually listen instead of enabling the run around. Don't really care about what script they're supposed to follow. It's not really helpful in certain situations. And there's really no point in making the customers go through the entire process and then tell them to go down there themselves if that location doesn't even rent rental trucks.
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August 2023 by Tiffany Lococo
Note on the door states “we’ll be back” an hour later and a 30 minute phone call to customer service gets you no place. If you want to drop it off at another location you’ll be charge AGAIN and then credited later on…. How is it my issue no one is at your location. Do yourself a favor and use a different location. Much less frustrating.
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June 2023 by Joemy Rosa
If I could leave 0 stars i would. The guy on the desk was extremely rude for no reason, I tried getting a car by 12pm and the website did not allow me to get it until 1pm, I get there at 1:03pm and the guy says that they're closed.
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March 2023 by Ken Anstett
The Gentleman that helped my son and I was totally amazing...he went above and beyond to help us through all the hassle of renting and moving...I will definitely rent from them again...half the price of that other truck ? place...
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January 2023 by D B
Paul knew who i was when i arrived, even though i was 30 minutes early. The office is small and my mother needed the restroom so after Paul took care of the paperwork, i told him i'd be checking on my mom and come right back. Paul didn't realize we would take awhile because my mom was disabled, but when he saw us go up to the door and turn back, he called out to apologize for having to keep the office locked and said he would be right there. He was very pleasant to talk to, and knowledgable. I appreciate the good customer service i received.
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May 2021 by Kari Brookhouse
Awful, we had a reservation but when we arrived at pick up there was no vehicle. Staff was unapologetic and had no interest in resolving the situation. We rented from Uhaul instead!
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July 2020 by Cameron Braz
I truly experienced the worst customer service experience with this company. They have shown me a complete lack of courtesy to communication with the customer with this following situation: I reserved my truck almost a month (27 days to be exact) in advance. I also received a confirmation email 2 days prior to the scheudled pick-up time. Then, at 5:34pm EST on the night before my scheduled pick-up at 8am EST the following day, I get a voicemail from the Springfield office (which has already closed by this point) that there are no trucks available and I have to call corporate customer service to resolve the issue. And so I did at 5:45pm EST because nobody was in the Springfield office to answer the phone. Apparently, all the customer service agents have no access to the local truck inventory and only a single person - the "Inventory Manager" - has this access. They told me I have to wait in a time frame of 15min-2hours to hear from the Inventory Manager about my alternative options, who has signed off for the rest of the day and they will return at 6am CST. They cited their Terms and Conditions (which I agreed to) that the reservation is customer preference only and that Budget reserves the right to offer alternative options. However, when I made the reservation, they give an option of "flexible dates" which I did NOT select. I would like to discuss alternative options with the Inventory Manager, but no customer service agents or supervisors can put me in touch with this person. I am sitting here at 11:30am EST the day of my scheduled pick-up, and have not been in contact with the Inventory Manager. I gave them twice the "expected time frame" and the Inventory Manager has not even reached out to relay to me that there are no trucks available in my area. This is truly the worst process of customer service I've ever experienced. I called one of their competitors and got a rate $100 over the quote that I initally received from Budget, but I'm happy to pay more for better customer service than to spend a dime on a company that "reserves rights" to itself only.
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May 2019 by Brenda Arce
Very good service
