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May 2025 by Devon Ryburn
Bought a car from them 6 months ago, here’s the laundry list:
-Sold to me as AWD model. Is RWD
-all 4 rotors warped
-caliper seized within a couple months
-bent control arms in the front
-bent sway bar links
-small vibration at 67mph and 45-50mph
-vehicle cannot be aligned because of seized hardware
-car passed emissions with an exhaust leak that has only gotten worse?
-check engine light for o2 sensor after one month
-uneven tire ware ranging from 7/35 to 3.5/35
-Did I mention they sold it to me as AWD
I discovered the bundle of suspension problems after blowing a flat on the highway, possible from uneven ware on the tires. I am now stuck using all my money to fix my suspension issues, just so I can get an alignment, just so I can put new tires on the car just to even out the ride.
I’ve been growing ever displeased with my purchase from them as time has gone on, but it’s too late to take it back
I’ve been nothing but tied up with maintenance on what was supposed to be a reliable awd vehicle that ‘performs well in the snow’
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April 2025 by Jerry Orne
Great place. Good people. I bought a used truck. I found a small problem on a test drive and it was fixed the next day. I had the car two days when the check engine light came on. Corey had it fixed that week. I understand used cars aren't perfect, and everyone at Charles Auto made sure i was taken care of. Id definitely recommend this business.
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October 2024 by Sage Mosso
Bought a truck from these guys, all was good until I found the struts were broken and so I gave Corey at Charles auto a call to simply see what we could do and what my options were.. after a few texts and calls he finally answered and everything seemed cool because Corey told me to send him the quote I got to get them fixed- I sent the quote and never heard anything back.. many texts and calls just to get an answer but nothing.. I didn’t even necessarily need them to fix the struts for me but a simple response would have just been nice. Genuinely disappointed in the lack of transparency with the vehicle and professionalism. Just a shame for what would have otherwise been a good experience.
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August 2024 by Garrett Demers
Was looking for a modest vehicle for my daughter's first car - which is a pretty stressful experience. Couldn't spend a ton - but also wanted something reliable. I met with Corey at the dealership and he was exceptional. He was extremely responsive and acted with integrity in our interactions. Test drove the vehicle a couple times, and there were a couple small issues that he had taken care of immediately. With used car dealerships it's always tough to tell who to trust - but I can wholeheartedly recommend Charles Auto Sales!
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July 2024 by Nicole Whiting
Great experience and great price. We went there looking at the GMC Terrain they had, and they were great with helping us get financing!!! We will definitely go back if we are looking for another vehicle in the future.
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May 2024 by Kevin DeCosta
Honest and straightforward!!!
Appreciate that
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December 2023 by Crystal Cedeno
I ain't going to sugar coat anything. I will never ever buy a car from Charles Auto again. They sold me a car that wasn't safe to drive. It broke down on me as soon as I left their lot and again. I have been getting on going issues with my car ever since.That 90 days warranty it was straight B.S. even when I brought the car to them because the battery was dead and they had the nerve to replace it with another a dead battery and lied about it. I had to go buy a brand new battery and starter out of my own pocket. I invested thousands and thousands $$$ to fix all the repairs. I wish I knew what I was getting into before I bought this vehicle. I don't care what they have to say. But they were dead wrong for selling me care that wasn't safe especially a single parent with children in the car.These people should have been honest and give another option that will be safer for my family.
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December 2023 by DJ G
they have a nice selection of cars, they were very helpful and informative on the process of financing a new car for a first timer. very nice gentlemen as well and could come to them with any questions or concerns!
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April 2023 by James Maclean
Do not and I mean do not go to Charles Auto unless you want to end up with no vehicle after 8 months and a car full of damages beyond repair. And all that’s guaranteed is an inspection yeah guarantee of a vehicle of more than a year is a no go and good luck getting out that finance because not even that helps not even the warranty that they provide. Never again Charles Auto can not be trusted and I have the receipts to prove that worse part was to find the receipts of the previous owner as well of how bad that vehicle was in the first place upon selling.My response: Let’s be fair and honest my brother test drove the vehicle and brought to you some issues and you claimed things wore done and taken care of we trusted your word on it and said it would pass inspection what vehicle wouldn’t and since 2 days since I left your lot things started happening with the vehicle after two weeks and finally getting my registration obviously over the 125 mile mark to deem it a lemon vehicle nothing could be done by that specially after contacting you about $6000 worth of damages which by the way warranty did not cover not one and obviously because of how costly no matter which mechanic I brought to engine finally gave out and it have not been 9 months it’s been 8 reguardless the number of times I’ve contacted you for issues have been out control because of a passed inspection and let’s be clear I never got a previous owner report
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March 2023 by Hard Work
It's a shame I had to leave this negative review.. waited few weeks for truck to be ready as they worked on the rear wiper picked up the car and day of purchase drove it away and let them know that the rear wiper still wasn't working.. I was told that they would ask mechanic when he would be available .. but unfortunately they never got back to me. I figure I wasn't going to win that one since it's not something that's needed to pass inspection so I figured I'll take the loss on that one..Then the vehicle failed inspection for the emergency brake and some light bulbs . I asked my personal mechanic how much he would charge to give an option to Charles Auto in case they want to use my mechanic since the previous mechanic had the car weeks to fix w.e and still doesn't work. At that point they did reply to me and told me to use my mechanic and they would pay the bill I should have known better as now when I text I just get blown off no reply .. disappointing ..
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December 2021 by Seth David Rubin
These guys are great gentlemen. They were easy to work with and did not pressure me at all. I would recommend them to anyone. I drove from New York to get one of their trucks, and I would do it again.
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December 2021 by Robinson Guzman
I bought a truck from here, after a couple of days of having it all the problems started to appear so I brought it back and the guy told me to bring it to the shop they had to get it fixed and so on then I went to pick it up and after a couple of day the same problem appeared again . Mind you I had a 30 day guarantee so I could bring it back to him now the problem got worse so I am not satisfied with this auto shop at all
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December 2021 by Keeley Meyer
Great group of guys! Very responsive and really helpful through the car buying process!! Would highly recommend!
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December 2021 by Pak Man
Great dealership... awesome selection of cars...honest sales staff... and an amazing detailing operation!!!
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December 2021 by David Meyer
Good selection of vehicles. Great service. Good people to work with.
