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January 2024 by austin rios
Worst customer service you could imagine, staff in background talking trash about customers saying are you stupid when they were accused of damaging the car, highly unprofessional and disrespectful, locked the steering wheel knowing there was an issue with key, shoved a screwdriver into ignition to move car off their truck, overheard lady ask what he did to start it. When I told them I heard them they responded “it’s not our fault” so we had to find a tow even though it was operable before they touched it. They enjoy taking peoples vehicles, laugh and talk trash to the customer.
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December 2023 by Amanda Faria
They women answering the phone was always so pleasant helpful and so sweet. I had to go there a few time (my own fault) and they got me in and out quickly each time and were very helpful.
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December 2023 by Tony Rivera
Worst towing company in the city! Drivers are extremely disrespectful, and they don’t listen when you tell them to deliver to one specific address. The driver told me he was delivering it to my house and I waited and waited and when I call CJ‘s going they told me they took it to the lotOn top of that they lie about their prices! One time they charge me about $115 for a certain distance and a few months later I needed a tow that was a shorter distance and the price wasn’t insanely higher
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November 2023 by Dan Hirseman
My car died unexpectedly while passing through Massachusetts and Kevin from CJ's really saved the day for me. Towed my car all the way to my local mechanic in Rhode Island. He was incredibly friendly and professional and made a unfortunate experience far more bearable. Very pleased with the service I received!Service: Car towing
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November 2023 by Andrew Breiter-Wu
I didn't get my drivers first name but have to say, he provided a truly exceptional experience during a rough situation of my car breaking down. He deserves a raise and is someone that I hope you keep within your company long term. Thank you CJ Towing!Service: Car towing
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November 2023 by Debbie Purstell
Kevin was professional, courteous and very personable. He went above and beyond to help us after a tire blow out on I90 last night. Thank you, Kevin!Service: Car towing
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October 2023 by Ashley
Whomever the "woman behind the counter" is, is incredibly rude. I went here because my car was unfortunately stolen and when it was picked up this is where the city brought it. Never having experienced this before, I was admittedly not educated on the whole process. As I explained this, she was clear in that she didn't care at all. Mocked me in some of my more "stupid" questions. She had a hard time pulling up my information and argued with me that my car was picked up in an accident when it was not. Very dismissive when I offered suggestions on how to find my name as it's not a common last name. I think the fact that the glass at the counter is basically black and you can't see through it has made her feel very comfortable in her terrible attitude and rude behavior. She made the whole (already awful) experience for me that much worse. Not sure what's happened to kindness in the world, but it certainly doesn't exist at this business.
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September 2023 by litza rodriguez
Horrible customer service. Staff is rude and just plain nasty.
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September 2023 by Angel Ciuró Resto
City of Springfield has a contract with these thief and corrupt company. allowing this company to over charge people and not allowing civilians to choose another towing company. they keep charging you storage fees even after destroying your vehicle. Disgusting company practices. Also when you ask for a receipt of the balance and pick up date. They say they don’t have give you a receipt of any kind but are quick to still tell you the balance. This Company needs to be investigated. True honest review. Plenty of proof.Services: Battery service
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September 2023 by Lynda Sumowski
If I could do ZERO STARS I would.. The soulless/heartless very rude and disrespectful things that work behind that mirror.. Feel that they can treat people like that because they're behind a two way mirror, and you can't see them. That's bad business right there. You should be able to look at the person you're talking to and giving your money to. I wouldnt be surprised if someone decided to waited around for them to get out of work.. PLZ USE ANOTHER TOW COMPANY. Id rather push my car then have this business tow my car. If you can even call it a business..
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September 2023 by Rhonda Latney
CJ employees need professional management to address the need for dealing with customers. To conceal employees identification behind a two way mirror while employees are taunting, using profanities, and threatening language is not acceptable.
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September 2023 by Roy Boy
They are Quick As Heck.PRICEY. BUT WHO AINT.They have a Partnership with a Ton Of Companies.
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September 2023 by Edward green
Overpriced tows staff behind the bulletproof glass slow and act as if you have all day. The actual guys that tow are friendly as hell they need to be the ones in the office. The fact that they hold a contract with local and state government behooves me.
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September 2023 by jenny Cosby
Not your best day to have to be here but the customer service was top tier. Couldn't even be mad about my bill.Service: Car towing
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August 2023 by Hannah Woods
It's never a pleasant day when you have to release your car from the clutches of a towing company, but CJ's staff makes that unpleasant day as pleasant as it possibly could be! Their wit, kindness, and understanding had me smiling the whole time I was at their office. Since my car had been stolen and partially destroyed, they reduced my bill as much as they could without me asking. They even gave me a list of inexpensive towing companies so I could get my nonfunctional car off the premises! Their customer service went above and beyond.I hope you never need your car towed. But if you do, I hope CJ's is the company you call.
