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January 2024 by holly Minkler
These women are so helpful and knowledgeable. they truly want to help you and I'm so thankful.
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December 2023 by Maheen
Excellent store and service, staff at the store were extremely helpful and knowledgeable. They were able to answer all my questions and offer recommendations. It was evident that the staff were passionate about their work and genuinely wanted to help their customers.
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October 2023 by Jesse Luciano
I came in about a week or so ago, just to get some braiding gel. A young woman attended me and gave me a lot of advice in which products were better to use! She was very very sweet, informative and definitely knew what she was talking about. ? I also left with a huge unexpected blessing from the owners, I love the atmosphere in there, and overall they are all so humble! Definitely returning soon! Highly recommended Hair supply store
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May 2023 by Angelica Sanchez
Great customer service they always help you with everything you need and treat you like family. Good price's go check them out ❤️
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May 2023 by Google user
Great customer service they always help you with everything you need and treat you like family. Good price's go check them out ?❤️
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April 2023 by Joanne Barclay
I went to EBS yesterday in search of a badly needed long wig. It was my first time purchasing a wig, and the staff at EBS were phenomenal. Very helpful, courteous and professional. I wound up buying two wigs...one blonde and one brunette. I LOVE my new look and the wigs give me a long overdue morale booster, as I have lost a lot of hair in recent months. I HIGHLY recommend EBS for anyone in the market for a wig, or extensions. I will definately be returning to EBS for any future needs!!
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April 2023 by CrissyKiss
This was my first purchase from them and it will absolutely be my last. I purchased a 500$ wig after visiting the shop two times previously, the first time I was greeted by the owner who seemed genuine and very kind and like he cared for his customers. I purchased this wig and explained I’m trying to lighten it and I wanted a wig I could install and wear until my natural hair grows out. I am a hairstylist of 9 years. I am a colorist and very experienced this hair was marketed as able to receive chemical services which I was fully explicit about how I was going to lighten it. I want to add I used olaplex and gentle bleach that has bonders and conditioner in the mix as well as the developer. The wig hair snapped off after being gently treated with 20 volume for 20 minutes. The wig hair smelt of chemicals and left melting hair all over. I spoke with Dana from there store messaged them on Instagram and sent pictures. I was given a call a day later and told that they will do nothing for me. Knowing I’m a brand new customer and I dropped 500$ on a wig my first purchase with them and they decided to say they couldn’t do anything for me, no store credit or anything and then also told me that they would only offer for me to buy another wig and then get a discount on that but not a store credit or nothing which they could have done. Terrible customer service and the quality of the hair is awful speaking in terms of the wig I bought. I wouldn’t invest any money in a place like this or wigs like this because you could be sold a wig that is falsely advertised and then be out 500$. They definitely lost a customer that would have returned. BUYER BEWARE!
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January 2023 by Cindy Gaynor-Harper
Knowledgeable and great customer service! Love chatting with the girls in the store. The really understand what units will fit you best and will give great tips and tricks. Sarayah is always so helpful!
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December 2022 by Amber Passidakis
I’ve been into hair and make up for a while now I’ve been into many different shops and locations selling hair extensions, make up etc. today I went into EBS for my first time I went into their Holyoke mall location when I tell you I was welcomed as if I was family I was greeted as soon as I walked into the store asked if I needed any help any questions I was looking to start a journey with a wig. I have always specialized with hair extensions. The owner of the store was there and so was his daughter and wife. His daughter was the one that helped me ,her name is Nasayah this girl stood there with me, walked me throughout their entire store and selection between synthetic wigs, real human hair wigs, their selection of clip in extensions, and took her time explaining every single thing I had a question about from how it works to the price to the quality to her own personal experience with certain products. I’ve never been helped by somebody with so much knowledge so much experience THAT WANTED TO ACTUALLY HELP! she even told me if I wasn’t ready to buy anything today that there was absolutely no pressure, and I can come back when I was ready. Even her mother was there and she was going around the store, maintaining it, mopping it, making sure it was tiptop, and when I tell you that store was squeaky clean, it was beautifully set up. These people take absolute pride in their business and their employees and everything that they do ESPECIALLY their customer service. I could keep going but I’ll end with I was EXTREMLY satisfied, if I could give 1000 stars I would. This was my first trip with the EBS family and it certainly will not be the last!! Thank you soooooo much ??-Amber Passidakis
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December 2022 by Cindy Gaynor
Knowledgeable and great customer service! Love chatting with the girls in the store. The really understand what units will fit you best and will give great tips and tricks. Sarayah is always so helpful!
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June 2022 by Andrea Mathis
New favorite beauty supply. this store and its staff has been so extremely nice to me since I switched beauty supply stores. amazing wigs w amazing prices. I'm v much Infatuated with my new human hair wig from there. the Synthetic wig is so cute.
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May 2022 by Mayra Rivera
I love the way how honest they are and how sweet they are thank you girl I can’t wait to come back❤️❤️❤️
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April 2022 by edwards danielle
I love ethics beauty supply. I have used them for over a decade over more than location. I am always given friendly service and I feel right at home. Great help and advice with my hair suggestions. WOULDNT have anyone else help me with my hair help and solutions.
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April 2022 by Sheryl Fedora
Jaylen was absolutely fabulous!!!!!!! She made me feel so comfortable about buying a wig. Its because of her and her excellent service along with the nice selection of quality wigs is the reason why I bought not just one but two!!!!Sarayah was just as amazing!!!!!!!! She was so creative and knew what wig style would compliment my facial features!! I will be back!!!!!!!
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April 2022 by Asha B
Very helpful! I've bought 3 wigs from here, all beautiful. Sarayah, Makayla, Erica were all very nice and helpful, would recommend seeing them if they're there.
