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December 2023 by ThunderCloud Productions
Joseph Desilets provided exceptional assistance to my son during the purchase of his new keyboard. His helpful demeanor and constant smile reflected the genuine excitement he shared with my son. It's individuals like him that make our experiences memorable and ensure our repeat visits. He also made a great suggestion for a case as well! Thanks Joseph! They are lucky to have you!
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October 2023 by Chris Kibbe
I had the pleasure of dealing with Scott recently, and I couldn't be more satisfied with his exceptional service. I reached out about a clarinet repair and Scott communicated every step of the process clearly, making the experience smooth and hassle-free.Kudos for his exceptional support and professionalism!
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August 2023 by Donald C.
Joe a delivery driver robbed my daughter of $300
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March 2023 by James Ferrell
These guys Rock. I ordered this guitar online from them through Reverb and they were incredibly helpful, and got the guitar shipped out the same day I ordered it. I also have to mention how well they packed the guitar for shipping. Wrapped in bubble wrap and double boxed. I could not be happier with the service, price and guitar.
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October 2021 by JohnSmith Smith
The guitar department people were rude and everything is over priced. Surprised there are not more negative reviews. Would give 0 if I could. Owner please don’t bother asking me to change my review your wasting your time.
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September 2021 by Jeremiah Lee
Great place to get all your music equipment from. Great price to
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August 2021 by Yusuke Kitagawa
I just came by and got my guitar strings fix for a good price. Once I had enough money I decided to try to get the other strings fix however due to the way I had bought it already it couldn’t be fix. I decided that perhaps I could look at some new ones and with help found the perfect one. They have layaway and understanding for time. I finally brought home my Yahama guitar and I am so pleased with the sound and what I paid for which was $170. I am definitely coming back again to shop!
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August 2021 by Philippa Thompson
We have been renting pianos from Falcetti Pianos for the Bang on a Can Summer Music Institute at MASS MoCA for 15 years. Tony and his crew are so helpful, knowledgeable, and easy to work with. But what is perhaps most important for a program such as ours is that the pianos they rent us are AMAZING. Our pianists are so thrilled to play on the Falcetti pianos. We are grateful for the wonderful quality of their products as well as their service. We highly, highly recommend Falcetti Pianos!!
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August 2021 by Augie Schau
Very friendly and helpful staff. Found a great deal and was making music by early afternoon. I will be back!
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May 2021 by Wanye Rc
Very respectful, knowledgeable helpful staff. Always treat me respectfully even if all I need is one guitar string!
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April 2021 by Nichole Reigins
Great Staff, Great Prices and Service. Will be back! Check them out.
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January 2021 by Carl Boyer
We recently purchased a used 16-year-old Yamaha piano here. First, we want to extend our deep thanks to Tom (sales), Rich (service tech), and Rob (in-home tuning) for the outstanding service they provided. We had consider buying from one of the mom-and-pop used piano retailers in the area and had visited a couple before looking in Falcetti’s. No doubt, we could have found something for less money at one of those locations.What sold us on buying at Falcetti’s was when Tom took downstairs into their warehouse and technical service center. Wow! We were very impressed with their operation and it was there that we saw our future piano. It had just come in on an upgrade exchange and they were just starting to disassemble it for cleaning and checking its integrity something the do with all the pianos the sell, new and used. Not far away was a brand-new Steinway grand piano going through a similar process. As for our future piano, it looked great as it sat in the service area. We asked about the price and it was reasonable. A check on line found the price to be better than what we found at other stores for the same piano at multiple locations across the country. So, we bought it.When it was delivered it looked and sounded great. Nevertheless, we noticed two issues with the exterior finish – one we had noted before and they had forgotten to fix and the other was something we didn’t catch in the store. We contacted Tom and when Rob came out a few weeks later to do the free in-home tuning, Rob removed the two sections that needed to be touched up and took them back to the shop for Rich to correct at no charge. A week later, Rob returned with the fixed parts and now our piano looks like its brand new. Add that to Rob’s great tuning work to make it sound even better, Rich’s initial integrity inspection and servicing, Tom’s great customer service in the store and afterward and all we can say is wow, we couldn’t be happier. A picture of the finished piano is attached.
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January 2021 by Eric
Great place for all services. Staff is incredibly knowledgeable and helpful, selection is very accommodating and the teachers are A+
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August 2020 by Sue Marcotte Sr
Love, love, love Falcetti’s music store. I recently did some jamming on Sam Falcetti’s digital accordion. I had such a good time with the master himself. I also enjoyed talking with a couple of the staff. All were professional and knowledgeable. I’m looking forward to returning and hopefully will purchase a instrument. Keep up the good work !!!!!!!
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June 2020 by jesus rodriguez
It was realy bad, does not deserve any star. Why? Because people like me like to pay in cash and they do not wan it. What a deal ha no good. They won't see me in there stores anymore. BAD VERY VERY BAD NO GOOD.