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January 2024 by Aviva Romero
I went there at 11:20 am. They should have been open I waited another 15/20 because for one I don’t have a car and I wasn’t wasting the time and bus ride there, she claimed that she went to use the bathroom at Walmart but we already know they have an employee bathroom! Although she was nice she was preoccupied with her phone conversation. I made a preorder for my nephew and left. Well, after talking to my nephew about the game and learned he wanted the deluxe edition I tried to call to see if I had gotten then correct one, NOONE AND I MEAN NOONE answered THE PHONE ALL DAY! I called again the day after and the day after that! Gave up I’ll just have to go back and get my money back!
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January 2024 by Kimberre :3
Probably the worst gamestop in the area. Never seems to open on time
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January 2024 by Jayden Faria
Great customer service
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November 2023 by Owen Kracht
Came at around 2:45 right as the only employee came back from break. Came back at 2:55 to a note that he was taking another break for 1 hour and 45 minutes. That’s an absurdly long break and there’s no way it’s a real break. Bro jus don’t wanna work
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June 2023 by Antonio Vargas
Where do I began! They will close the store down in the middle of the day . They close earlier than post time . Just very unreliable and the staff in this location never know anything about the games or could never give a reasonable answer to a simple question. Just save your time and go to chicopee or Holyoke Mall.
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January 2023 by Nino Brown
Closed for 30 minutes at 8pm while I see the employees playing in the back what a waste of time. How do you close a store that is not yours are you kidding me.
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August 2022 by Nail Boss Lady
If 0 stars was an option!!! Horrible coustermer service..rude rude rude employee!!! And in front of my child!! It took everything In me not to put him in his place because I was with company..disgusting human..never ever buying from here again unless they get rid of their employees and get better ones who do the job right.
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August 2022 by SugarCoated
If 0 stars was an option!!! Horrible coustermer service..rude rude rude employee!!! And in front of my child!! It took everything In me not to put him in his place because I was with company..disgusting human..never ever buying from here again unless they get rid of their employees and get better ones who do the job right.
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July 2022 by Sal Manzi
Purchased a used ps5 controller. It smelled like cigarettes and the Mike was broken. Returned it n employee said they don't test mikes. He then repackaged the returned defective controller and put it on a rack to sell!
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May 2022 by John Torres
“Manager” Patrick refused to do an exchange for me due to the fact it wasn’t the same price range for the used game. There was a $-20 credit left over which I requested a gift card - which I still got denied for. They needed original form of payment however my girlfriend isn’t in the state to do so. I understand rules/policies however in this instance something needed to be resolved.
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May 2022 by Jacob Coite
Bought a switch here used, works great! Same with the used copy of super mario maker 2. However, I bought a used copy of minecraft and they gave me a copy of Ryans Racecar Game.
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May 2022 by Daniel Jackson
This place was actually good. The up sell for the rewards card was strong as it always is but vey well organized and clean.
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May 2022 by Hannah Ketchum
Associates are arrogant and rude. Things on display that they don't carry
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March 2022 by Kevin J. Moyer-Wilkes
Pretty much what your expect. Good service, friendly, although the associate I spoke with was not overly knowledgeable.
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January 2022 by Patrick Thomas
My PlayStation 4 was in fantastic condition but I thought I was only going to get a hundred bucks however with one controller 44 games I was able to get close to three hundred bucks
