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March 2025 by Elyza Leon
did an Amazon return a few weeks ago. the wifi was down in the store and there's infamously poor phone connection inside, so i just stepped outside make sure they would have QR code. everything is fine, dandy, scanned in or so i thought and i leave.
Amazon is now claiming they didn't receive my return and took money from my account. I am going to try to deal with them directly, but the associate scanning truthfully wasn't focused on what they were doing. Too busy horsing around with the others or on their phone. As well as the front end seemed since pretty annoyed with giving quick redirection to the recently changed drop off location in a back corner of the store.
Will have to be in touch if Amazon doesn't deal with this directly, but when folks drop off their items for delivery please actually focus and complete the transaction. You could be costing not only myself money but numerous other people. As one of the only 3rd "Happy Return" eco-friendly return spots in the area, do better.
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March 2025 by Renee Joseph
Love Khols, and their khols cash ! I will return again and again the staff at Boston Rd location are always super professional and have a smile on their face . I enjoy the experience each time I go in .
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February 2025 by Barbara Leary
Hard to find help buying product.
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February 2025 by Cheryl Degrandpre
Excellent store
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January 2025 by Georgina Kendall
Super friendly and very helpful staff, beautiful merch, and good discounts. Will visit again.
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January 2025 by Helen Vasl
CLEAN STORE VRRY cordial help
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December 2024 by Johanna Guillen
It was full from Christmas shopping.
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December 2024 by Elizabeth H
The Boston Rd, Springfield store was very neat and clean. Employees were pleasant and helpful and worked together to get customers quickly through the cash out line.
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December 2024 by Bori bori Monti
Great service
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December 2024 by Kathleen Burge
I absolutely love visiting Kohl's on Boston Road! Cassie is simply amazing—she goes above and beyond to assist me every time. Her knowledge of the store is incredible, and she truly makes my shopping experience enjoyable. I can't praise her enough!
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November 2024 by Ashley Lee
This store is always clean and organized. Great for Amazon returns too.
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November 2024 by Donna Maurice-Hoffman
Store is well stocked, and staff are friendly and helpful.
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November 2024 by Wanda Espinal
Good variety
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November 2024 by Valerie Berian
The Customer Service at this Kohl’s is amazing. This includes the people that work in the Amazon return department and at the front desk.
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October 2024 by Albaluz Aburto
One of my favorite stores
