Liberty Tax offers a welcoming and professional environment for tax services. Clients appreciate the helpful and straightforward assistance provided by the staff, particularly praising the kindness and understanding of representatives like Sandra Acosta and Niambi. Many have experienced unexpected returns and felt supported throughout the process. The business has adapted to current challenges by offering remote services, including email and phone consultations, as well as document drop-off options while ensuring social distancing. Customers enjoy the atmosphere, enhanced by sacred music, and feel comfortable and happy with the services received. Liberty Tax also provides assistance in Spanish, making it accessible to a wider community.
The office manager was very professional and helpful. I appreciate her professionalism.
April 2026
My experience at liberty tax on state st Springfield ma was extremely professional and excellent customer service. I was greeted and serviced with manners and professionalism. They answered all my questions with a smile !! Will definitely be returning thank you again
April 2026
I love this location and Sandra Acosta was amazing thank yall for having her here
