Poor service, have had several loans with them. Their follow up is terrible.
September 2023
The fact that they charge you overdraft fees for nothing is unacceptable. They do not pay the charges they charge you for someone attempting to charge you which causes a ripple effect. I hate this “bank”.
July 2019
Awesome to work with. They are very responsive, knowledgeable and helpful. thank you Jessica and Dawn!!
The MassMutual Federal Credit Union serves MassMutual employees, MM retirees, MM advisors, others who work on MM campuses, and their families. We are located at both State Street (Springfield) and Bright Meadow (Enfield) with an ATM only location in Phoenix and Boston. Whether you are located in Springfield or clear across the country, you will receive the same great member service we strive to attain. We pride ourselves in being tech savvy and offer a variety of eServices to help you with all your banking needs. Our ATM locator can help you find the closest shared branch location or any of the 85,000+ surcharge-free ATMs around the country.
