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June 2025 by El Padrote
New update, and terrible support. The call keeps dropping after an outstanding 30-minute minimum wait time. This rollout could have included the fact that you'd have to re-enroll to the mobile banking service in the initial email. Also, could have better prepared for the call volume expected since access was switched on a whim.
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April 2025 by Tatiana Chilian
Friendly and helpful staff, always eager to answer questions and share a smile :)
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January 2025 by The Service Partners
I visited this branch on January 21, 2025, to inquire about opening a business account. I was told I needed an EIN and was assured that they would be happy to help once I had it. No problem—I got my EIN and returned on January 22, 2025. At that point, I was informed that I also needed a business certificate. I asked if there was anything else I would need so I wouldn't have to make multiple trips, and I was told that the certificate was the last item required.
I quickly obtained my business certificate and returned on January 23, 2025, with all the requested documents. After submitting my paperwork and waiting for the process to move forward, I was told that they couldn’t open my account that day because they were too busy and that I should come back the next day.
Who has the time to keep taking off from work just to keep coming back to a branch because they are too busy? It doesn’t make sense, and it’s incredibly inconvenient. The customer service at this branch really needs improvement to ensure a better experience for customers. (There are a few girls who have been there for years and are amazing including Caira)
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October 2024 by Jackie Velez
Please please fix the video banker itm timing . Because I’m there waiting and waiting than it cancels by it self and I loose my spot on the video call . Than. Do it again and if the tellers are busy again it will cancel me again . Why not just let men wait and not cancel the video call automatically
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October 2024 by Theresa Villodas
Great Coustumer services Brenda and the staff are very helpful and professional that way keep coming back 😊👍🏽
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September 2024 by Nathan Fett
Worst bank ever refuse to cash a business check drawn of their bank and basically accused all of there customers of fraud
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April 2024 by Josaphine Perez
Due to road construction it can be a little backed up but otherwise than that and the errors they have been having in mobile apps they seem to have a great pleasant atmosphere
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November 2023 by deyaniris pena
St. James Ave. has The best branch in the whole Hamden area . They are always very helpful
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October 2023 by Mike Hughes
Very easy, accessible, and friendly
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March 2023 by Angel R.
☺️☺️☺️Thank you for Actually taking Care of Me when I truly honestly needed it & knowing the Difference between Business relationships and Employee Relationships even if I'm not a Customer I Appreciate how Ya'll cared for me in this "Branch" unlike the West Spfld Branch???
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February 2023 by Angel “That Tourist” R.
☺️☺️☺️Thank you for Actually taking Care of Me when I truly honestly needed it & knowing the Difference between Business relationships and Employee Relationships even if I'm not a Customer I Appreciate how Ya'll cared for me in this "Branch" unlike the West Spfld Branch???
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May 2022 by Denise Heatley
Helpful staff and always friendly when I go inside.
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March 2022 by Usman Nadeem
Complete waste of time for any person seriously interested in their finances. Wasted over a month of my time on an inquiry for a HELOC. All my inquiries were riddled with inaccurate and unhelpful answers.
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March 2022 by Bryce Collamore
Absolute horrible place of business with a name like people's bank you think it'd be a bank of the general public but don't be mistaken this bank will gouge and screw over their customers in any chance they can and any situation regardless of the circumstance and to add insult to injury they copy and paste a corporate response to my reviews on their multiple branches see people's bank Springfield or 16 acres branches
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February 2022 by felipe de jesus
This location is near and dear to my heart. The service is exceptional, family oriented environment. The associates working at this location take their time to meet your needs and are very knowledgeable. I have referred several friends and family members to this location and they are all very pleased.
