-
November 2023 by Sam Kadel-Garcia
Nowhere near perfect, but a massive improvement over companies like New England Home Medical. They consistently tell the truth about shipping times and actually make an effort to tell you when something goes wrong. At one point they made a shipment to the wrong address of mine, and their wait times are sometimes ~1/2 an hour, but that's not a huge deal honestly.
-
June 2023 by James Nangle
This company is repeatedly been up-to-date and fulfilling. On every order I make thank you.
-
November 2020 by Frank Poirier
Couldn't give less stars.They couldn't care less about the patient/client relationship. Robo calls about supply refills, after they've closed for the day and not at 5-7pm or over the weekend (alot of good that does the customer). Good luck trying to navigate their "automated system" either. They still yet to get a single order correct the first time. Prescribing Doctor even took the time to call them personally and reissued a new prescription to try fixing all their problems. That was weeks ago and still no call from the company to rectify, just more reminders about refills. The list goes on; wrong supplies, incorrect quantities, constant battle between them and insurance. Save yourself the years (based on insurance requirements) of being locked in to a "leasing agreement" and forced to deal with their lack of enthusiasm to help you. Hoping Anthem will drop them from the network so I can change providers.
-
November 2020 by Jay
Good place
-
November 2019 by Adam Frechette
This company cares more about selling equipment than it is concerned about improving your quality of life and sleep.I have contacted them three times about my mask not being ideal. Every time I get told that they will have someone contact me and remedy the issue and they never do.They have mis-keyed my orders as well when I ordered additional CPAP filters at the start of my treatment and they overnighted another mask, not filters. Now I own 4, yes 4 masks which I do not like and am on my last filter. Their mistakes cost my insurance additional costs and myself.They also stated that CPAP equipment is well below $1000.00 which it is not when I was concerned about out of pocket expenses.Other companies in the area include in home monitoring of equipment at no cost, Reliable Respiratory charges $138.00 a month for monitoring which myself and insurance end up picking up the costs. This basically proves compliance and sends sleep info to an app you can review. The sleep app is so easy to score 100% and is not an accurate measure of good sleep. You can still score a 100% with multiple issues and unrestful sleep making the information not any way accurate in judging your sleep.Reliable Respiratory is supposed to assign you a "sleep coach" who calls you at home and helps you with sleep and troubleshooting as well. I have received 1 phone call in 4 months which was the initial week. Just goes to show that they do not care to be bothered with you once they make the sale.Unfortunately other more customer friendly companies in Western MA do not take my insurance so I feel stuck with this company. If you have the choice there are a few better companies in West Springfield. Use them instead and do your research. Reliable Respiratory is more in it for the money and abusing insurance.
-
November 2018 by Aaron Pope
They was very helpful and i received my supplies within a few days i will recommend them to anyone for service.
