Rent-A-Center provides furniture and electronics rentals. Many customers report positive experiences with the staff at the main location, describing them as amazing, friendly, accommodating, respectful, and polite. Staff members listen to customers, go above and beyond, and help find the perfect items for both budget and preference. They answer questions and explain options clearly, making the process easy and pleasant. Managers have been known to deliver items personally, even past closing time, demonstrating excellent service. This helpful and efficient service is a reason customers continue to do business there, renting and paying off numerous items. However, experiences can vary significantly with different management. One customer reported a very negative interaction with a district manager described as the most rude, judgmental, mean person they had encountered. This manager was accused of not caring about a customer's situation, being unfair, and comparing them negatively to others, focusing only on the business. In contrast, another manager was praised as probably one of the best, a respectful listener who gives the benefit of the doubt, works with customers on payments, and checks in on satisfaction. This manager is the reason that customer continues to rent and even acquire new items. The disparity shows that while the store often offers great service, individual interactions with certain managers can strongly impact the experience.
Yesterday I had a bed delivered past there closing time I was happy with the service I got from the managers at this location the managers themselves brought the bed on their own time I will keep getting my furniture and electronics through them
August 2023
Sapphire was amazing. She directed me towards the perfect item for both my budget and preference. The delivery team was polite and efficient. All of my questions, as well as my options were both answered and explained clearly. A very easy and pleasant experience.Thanks
February 2023
The staff was friendly and accommodating. He helped me find what was the best option they had in my price range! It's hard to find staff like this now a days, The gentleman's name escapes me at the moment and I really wish I could think of it!
