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February 2024 by Carl cui
Nathan is great and professional. I appreciate all the helping.
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January 2024 by Daniel Salois
Really appreciate the employees who work here..from purchasing a new phone and helping me transfer every bit of data from my old phone with no issues..so very polite and professional.. thank you to all who waited on me!!
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January 2024 by Timika “Tymacky” Mcknenzie
Service impeccable!!! Yari and Jermaine did and outstanding job!!! Found the best deal for me!!! What else…. Lower my bill!!! Save me loads of money!!! Nothing else to say, but go see JERMAINE OR YARI!!! T-Mobile on Boston Rd. Springfield, MA. They went above and BEYOND. That’s the service you need!!! Don’t take my word for it. GO SEE THEM FOR YOURSELF!!!!!
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December 2023 by Regal Randy
The employees were helpful but the company overall is just garbage.
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November 2023 by C B.
Took forever for them to get me a phone charger and they barely had customers in the store that day i was in there. The whole staff needs to be fired.
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October 2023 by Christopher Matthews
Absolutely hate this location...fire everyone and start over with new employees..customer service here is horrible. ..and if you're black...stay away
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October 2023 by Pablo J. Rivera
Very rude workers! Customer service is horrible! Step up yall game
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August 2023 by Daryl Bowyer
My 5 stars is for the service of a young lady named Ebony. While thier she was extremely helpful in calculating numbers for us. Unfortunately we decided to switch providers due to the price difference, but even the bump in the road we experienced with that, we went back to t-mobile to address the issue and she in my opinion went above and beyond for us.
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August 2023 by Grace Cumba
I have been with T-Mobile for almost 20 years…usually get amazing service. Went into this store Saturday 8/11 to buy a charger that I didn’t need any service for and was told that I had to wait for 4 or 5 other people ahead of me that needed at LEAST 20 minutes of service each. Went and got a better charger for less money some place else… must depend on whose working. ??
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August 2023 by Emelie Alvarez (Hey tootz)
It's your typical tmobile store,friendly service but always a wait
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July 2023 by Harold Paul Hills
Will be changing from here soon. I got tagged by someone ordering phone(3) in my name. But I gotta pay the penalties! It sucks!
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July 2023 by Jodi Mateo
The employees were extremely knowledgeable and helpful
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June 2023 by David R.
Everyone was helpful and looking threw all options to give me what I wanted and needed
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June 2023 by Luis Castro
I've been a customer for over 15 years. Love the atmosphere, the attention to detail of customer service and satisfaction. Always approached with out-must respect and professionalism.
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June 2023 by Michael Houle
We all seem to spend more money than we intended