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November 2023 by Ron B.
They messed up my reservation and wouldn't admit it even after I showed them the confirmation text. They left me waiting in the waiting room after they finished my car. I took a walk and saw it done and parked after I got impatient waiting. They refused to put my bullet cartridge looking stem cover's back on my tires and then lied to me about why. I won't be back!
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November 2023 by T B
Antonio was great! Could not ask for a more helpful or professional employee there. Antonio was front desk so I know this wasn’t his fault but some black smudge was left on the sun visor after they returned the car. Other than that they’re perfect. Ask for Antonio if you want the best!
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November 2023 by cassandra cuffee
I appreciate the amazing service from Antonio, he took into consideration my situation and helped me accordingly. Make sure u go to town fair tire yesssss thank u thank family nice and clean
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November 2023 by stephanie Lewis
I'd like to thank Kenneth B. From the Boston road location for excellent customer service and going above and beyond making my experience a fantastic one. He is a great employee and definitely the reason I will be returning to the store in the future. Thank you again Kenneth B.
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November 2023 by Jessica Hastings
Antonio’s customer service skills is on point; he’s very fast and efficient also very polite. He is a great candidate to your company!! A promotion is much needed to be given to this employee!! I was fully satisfied with this visit, quick and easy!
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November 2023 by Priscilla Reid
Today I went to Town Fair Tire on Boston Road, Springfield, for an alignment. I was so impressed but yet very concerned when Antonio alerted me to something that could have caused a very serious accident with my car. Antonio was great and he let me know what I needed to do and where I needed to go to purchase this part since Towne Fair didn’t have what I needed.I called my husband to let him know what was up and Antonio spoke with him and explained everything to him. Although it was a very small and inexpensive part I needed for the car, it could have been chaotic if ignored. Thank you so much Antonio for your great attitude and your assistance.
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November 2023 by Hannah Grassi
Antonio was super helpful and walked me through all of the steps to getting a tire. He was very understanding and a welcoming presence on a not so great day. Luckily everything turned out perfectly and my new tire is looking spiffy. Great service! Highly recommend!
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October 2023 by Delaney T
This is my go to location and I always get good service. This time I was lucky enough to to work with Kenny. Helpful is really a understatement you can tell he loves what he does. He made sure everything went smoothly, even went above and beyond to make sure there was no extra stress including financially. I had a flat tire I thought could be a simple repair but because it had two bumps it had to be completely replaced on top of that they didn’t have the exact tire I needed so he put on a comparable one, ordered the right one and got me back in 2 days later to switch them out to assure I had the best tire for my car . Was my best most stress free experience yet. Thank you again !
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September 2023 by J Lo
They had fast and proficient service for all of my 4 new year round tires and a front end alignment. And my car drives great!And Antonio at customer service was great and friendly!
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September 2023 by Sam Winning
I've used Town Fair a few times in the past and most recently for a flat tire. They are always professional and respectful. Thanks to Antonio and everyone this last visit as is was incredibly short notice.
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September 2023 by Andre Russell
Called in for an emergency tire repair close to closing time & Antonio took care of me & saved me a lot of money so I didn’t have to buy new tires everybody there was friendly & super helpful highly recommend getting all your tire needs here very cost friendly & reliable thank you very much to the whole team.
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September 2023 by Ny'Asia Colby
Really quick and easy process for me. Antonio made sure I had everything I needed in the most cost efficient way. Really grateful for his effort!
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September 2023 by Ayleen Rivera
My family and I come here whenever we need something done with the car is tires. They’re reliable, understanding and do a great job. I’m a single mother of 2 kids and depend on my car running to take my kids to school, doctors appointment and to go to work. Antonio, was the last person to help me out after finding a screw on one of my tires after just getting home from work. Took me in even though they were going to close soon. I’m so very appreciative of their help. Always! I highly recommend them. ☺️
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September 2023 by Faustino Sanchez
Antonio is very knowledgeable. He explained the thread pattern in detail and quality. He recommended a good tire that was not the most expensive. He was pleasant and well mannered. Great experience.
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August 2023 by Tyshawn H.
If I had the chance I would rate this company 0 stars. Two days ago, I went to Town Fair Tire and one of the associates was very rude to me as I went into the store. The associate was Caucasian and I as a Black female felt really uncomfortable with the way he was talking to me. I think it's time we get another Town Fair Tire in Springfield.
