UMassFive College Federal Credit Union, established in 1967, is a community-focused, non-profit financial cooperative serving the University of Massachusetts, the Five College System, and over 50 local organizations. With assets exceeding $716 million and more than 50,400 members, the credit union offers a full range of financial services, including personal and business banking, lending, retirement planning, investments, and insurance. Members praise the staff for their exceptional service, patience, and willingness to go above and beyond. Many highlight the helpfulness of employees in explaining options, assisting with paperwork, and providing personalized financial advice. Customers have felt comfortable and secure during their interactions, often noting the personable and caring nature of the staff, especially financial advisors. Several reviews mention staff members who have provided extra support, such as staying late to assist after hours or helping during difficult times, demonstrating the credit union’s commitment to community and customer care. Overall, UMassFive is recognized for its friendly, attentive staff and its dedication to offering better rates, lower fees, and improved banking technology, making it a trusted financial partner for its members.
The service I received today was excellent. Amaris was very professional, knowledgeable, and courteous throughout my visit. She was kind, patient, and extremely helpful in addressing my questions and needs. Overall, it was a very pleasant experience, and I truly appreciated the outstanding customer service she provided.
June 2026
I'm a new customer both Selena and Amaris from the Springfield Branch were easy to talk to answers any questions I had on my Loan.
June 2026
As always, Angela provided excellent customer service to us. Thank you!
