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July 2022 by Bonnie Floyd
Kathleen was helpful and patient in the selection of my area rug.Service: Carpet installation
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November 2021 by Patricia Elder
Custom Floor Design was terrific from start to finish. I found them online and did not have high expectations going there. I was wrong. The showroom was bright and very professional. And they had beautiful high end products. Our consultant, Kathy, was knowledgeable and very patient. She spent a long time with us as we were looking for an area rug. We could not decide that day, but went back and Kathy again showed us more. We purchased one outside our comfort zone because of Kathy. She was wonderful. Shipping and install was a dream. I cannot say enough about this company. A+!!
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September 2020 by Stephanie Dennis
I can’t say enough good things about custom floors design inc! I got two fantastic rugs from them it was such a present experience. Very friendly! I highly recommend!
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February 2020 by Arvind Kumar
Nice customer service. Great products. I definitely recommend to my friends and families
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September 2019 by Dianne Thompson
I found this place because I really believe in supporting small businesses instead of the big box stores. I needed new carpet for the family room and 2 sets of stairs. The place was little hard for me to find because it was inside a building complex. It was not a standalone store. Once inside, the place was much bigger than I anticipated, and it had tons of carpet of samples. Rather than browsing through the carpets, I told Ellie the salesperson what I wanted. She immediately showed me carpet samples that were spot on. I took home 3 samples to see them in my home, and Ellie came over later that day to measure. I purchased the wool carpet the same day. It couldn't have been faster or easier.
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August 2019 by Dianne T.
I found this place because I really believe in supporting small businesses instead of the big box stores. I needed new carpet for the family room and 2 sets of stairs. The place was little hard for me to find because it was inside a building complex. It was not a standalone store. Once inside, the place was much bigger than I anticipated, and it had tons of carpet of samples. Rather than browsing through the carpets, I told Ellie the salesperson what I wanted. She immediately showed me carpet samples that were spot on. I took home 3 samples to see them in my home, and Ellie came over later that day to measure. I purchased the wool carpet the same day. It couldn't have been faster or easier. Carpet installation was supposed to take two days. At the last minute, we decided to move the furniture before the installers got here at 10:00-10:00 am so that they could finish in time. Tony and Ron got to my house at 9:00 am, which was great. The earlier the better. They had pre-cut the stair runners at the shop, so that made installation much faster. Tony sewed the binding on the stair runners right on site, which is a huge time saver. They did a terrific job seaming the carpet across 26' in my family room. It was put in smooth and tight. Just perfect. The job was supposed to take two days, but since they were ahead of schedule (because there was no furniture to move), they elected to work until after 7:00 pm. I got all the carpet installed in one day instead of two. No one ever works that. All my other contractors start looking at their watches at 3:00 or 4:00 pm. The guys were very friendly, clean, fast, and SKILLED. I would absolutely go with this company again. Everyone was on the ball, and knew how to do their jobs. My husband and I are really happy with the service, selection, and final result. I bought 475 sq ft of pure wool carpet for a final installed price $5367. Worth every penny. You get what you pay for. The house looks great.
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July 2019 by Jose Erazo
Nice n good customer services..
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June 2019 by Michael A
I recently used Custom Floor Designs Inc. to replace and install new carpeting purchased for stairs and landing areas and a matching area rug because I had water damage at my home over the winter which ruined the carpeting in these areas of my home. Because the carpeting we had was of custom quality and design and about 10 years old it was difficult to find the same carpeting or something close to what we found Custom Floor Designs online and they were able to provide us with several choices and samples and one in particular which ended up being a pretty close match. The company and their staff was very professional and efficient in procuring this carpeting for us and also finding a high quality local installer. The carpeting was recently installed and looks great and it was a pleasure working with Jermie the company owner and his associate Ellie. We would certainly use them again without hesitation and would recommend them to anyone looking for high quality custom carpeting and installation at a reasonable price.
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May 2019 by Brian Lowe
Working with Custom Floors was a great experience from beginning to end. They have a beautiful selection and take the time to help you every step of the way. And if they do not have what you are looking for, they will find it elsewhere and give you the best price. Great small local business with amazing customer service.
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September 2017 by Megan Samborski
I called Custom Floors Design in Stoneham to install carpet in my basement for a playroom. Had a great experience from start to finish. Staff was very helpful and responsive and the install went very smoothly! Contractors were on time and friendly- carpet looks great and it was also affordable. Highly recommend!
