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November 2024 by darwin liu
I'm usually a regular at the branch on 359 Main St, but let's be honest: wherever Reem goes....I follow. This branch is further for me but miles don't matter with Reem involved.
If she moved to the moon, I’d figure out how to get intergalactic banking set up.....that’s how amazing she is!
Reem has this magical way of making every visit feel special, even if you show up with a million random questions. It’s not just about banking—it’s about feeling seen, cared for, and genuinely appreciated.
On my scout's honor and everything we scouts hold dear, you cannot go wrong with Reem!
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June 2024 by Cindy Yu
I happen to have a chance to stop by Salem Five Bank today, and the staffs are extremely friendly and nice. Thank you Reem Rajeh and Rachel Dampolo who are leading the team to make this place so welcoming. In honor of SMALL BUSINESS MONTH, they offer professional headshots for people who reserve the appointment online. Huge shoutout to Rachel Dampolo who is the assistant branch manager and professional photographer to make this possible! She is so sweet and awesome!!!
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March 2023 by Matt Malonson
Rachel and the Redstone team are the best! Long time customer with multiple accounts. Highly recommend this bank and the Redstone branch!
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August 2022 by Wendy Grose
I opened a first time checking account for my teenager yesterday and Sharon B. made the process so quick and easy. She was very knowledgeable, kind and efficient. I would highly recommend this bank!!!
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January 2022 by Elizabeth Seibold
Wonderfully knowledgeable and friendly staff!
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January 2021 by Joelle Andre
Salem 5 in Stoneham provides not only excellent options for checking and saving, the staff also gives personalized attention. They actually care about their customers financial well-being and specific needs. Recently, I had an issue with an account, and I received a phone call and an email to alert me before there was any problem with outside businesses. I greatly appreciated the commitment. Thank you Salem 5...and thank you, Sherry!
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May 2020 by Kathie Tsoukalas
Everyone at this bank provides personal attention and works diligently to resolve and issues that may occur.
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July 2015 by Richard B.
About a year ago I had a very bad experience with an extremely rude customer service representative. I almost changed banks because I was so disgusted. Recently I had a manager (who wasn't there at the time) named Melissa help me correct an unauthorized charge to my account. I use the Redstone branch because it's in close proximity to my home location. I've heard horror stories of it taking months for people to get their money back. Melissa immediately took action by shutting off my debit card and preparing the paper work for me. She filled out everything. All I had to do was sign it. She even offered to bring it to me personally if I didn't think I would be able to make it to the bank that day. I didn't want her to have to do that so I went in on my lunch break and she had me in and out in 2 minutes. Within 7 days, I had my money back and my new debit card. I already had the pin because Melissa gave it to me before I received the card. She also told me I qualified for power checking which allows me to use other ATM machines and be reimbursed by the bank at the end of the month. This was great! Finally, I moved 2 1/2 years ago. Since then, the bank has made it a nightmare changing my address. Every time I would go into the bank the representative would need a manager override because for some reason my address wouldn't change (I'm fairly certain it was a computer glitch.) Since Melissa has started working here I feel like the customer service has done a 180 and I'm glad I stuck with Salem Five. She's an asset to your team and should be commended!
