-
November 2024 by Thomas
I sent my LeCoultre ATMOS clock to be repaired in March 2024. I paid $150.00 to have it examined for an estimate. I agreed to the cost to repair the timepiece ($2475.00). I was told it may take up to 6 months to repair it. In October I called to for an update. I was told it might take another 3-4 months. It wasn’t worked on by a repairman yet. I got no explanation as to why it was taking such a long time for service. I asked to have my clock returned without being repaired. They returned my clock and my payment minus the $150.00 and the cost of shipping and handling.
I am a patient person , but this business model is unacceptable! I will not use this company for anything again.
-
September 2024 by Kimberly McCullough
They were great
-
July 2024 by Josh Horner
The Watchmaker has completed 2 repairs for me. Both repairs were completed with excellence and in a timely manner. I'm very pleased with the service.
-
June 2024 by John Montes
I don't have anything good to say about The Watchmaker and their Atmos clock service. I wouldn't send one to them again, and advise others not to if they're thinking about it. I reached out to them about sending my clock to them for service, so I ordered a 'non-refundable' shipping label from them with $5000 of insurance specifying it was for a clock. I got a USPS label from them in my email the next day. Their website talks about bringing the clock to UPS, so that made no sense to me, but I said it was an Atmos clock when I requested it. After I sent it to them and the postal service damaged the clock badly, I got an email from them showing the photos of the damage. Of course they put it all on me stating I didn't follow the instructions on their confusing website. They tell me that the label was for a watch, not a clock. Like I said before, I specified that it was an Atmos clock when I requested the shipping label, at which time, in my opinion, they could've contacted me and told me there was an issue instead of just sending me the label. After we spoke about the damage, I expected to hear back from them with an estimate of the damage. Two weeks passed by and nothing, so I called to ask if there was an estimate and if insurance on the package would cover the damage. At this point I was told it wasn't USPS insurance, instead, it was a jewelers' policy. They said they were submitting a claim, but it was likely going to be denied because it was improperly packaged. That turned out to be the case. They proceed to tell me it's going to be months and several thousand dollars to repair and tune the clock while they look for parts. All this for a clock that's worth less than $1000. I told them that there's no way I'm going to do that, so they say they'll return it to me in an Atmos box for $125. I told them to keep it since that's just insult to injury. My question is this; if they could send the damaged clock back to me in an Atmos box, why not just charge me $125 to send an empty box I can use to 'properly' ship it to them for repair. There was little guidance and poor communication, and they put the damage issue on me without acknowledging their process played into the situation, and that's my problem with them. If you decide to have them fix or tune your clock, ask a lot of questions, and press them for specifics on how the clock needs to be packaged, otherwise, if it gets damaged, you can kiss your clock goodbye.
-
June 2024 by Harris Banks
It has been a pleasure working with The Watchmaker. They have been very professional, responsive, and patient. I’m looking forward to working with them in the future.
-
June 2024 by Troy Duguay
I recently sent in my Oris Aquis for a full replacement of the 400-2 movement and they did a awesome job. I'm happy with getting it back and placed on my wrist. 3 months off the wrist felt like a year but it's not there fault, the new Calibre 400-2 had to come from Switzerland
-
February 2024 by Bobbi Elliott
Brought a clock to the watchmaker. My favorite clock a timer silco they said they couldn't fix it that seco doesn't have any more parts. They couldn't fix it without new parts. I got to batteries for two watches. Batteries are expensive there. $20 a piece otherwise great place
-
December 2023 by Z R
Absolute pros. Fixed my Junkers.
-
November 2023 by Myrna June
Knowledgeable staff, fixed the bracelet on my Oris watch.
-
November 2023 by Mario NOVA
Sameshit different location.. customer service 4 ?
-
November 2023 by Walter Zanchuk
Very helpful and professional.
-
October 2023 by Terese M.
A great and honest business had a battery replaced 4 weeks ago for my watch stopped working and they gave me my money back for the battery replacement without any hassle i would use them again .No questions asked thank you............Vinny Mcinnis
-
September 2023 by Wyatt Priwall
Ordered my first of probably many swiss watches from The Watchmaker (A Mido Ocean Star GMT). Friendly people and great service, took only 3 business days for the watch to get to the store. They adjusted my bracelet for a proper fit and even set the time for me. Will definitely be back to look at my next piece.
-
September 2023 by rjdorrance
Excellent work every time i bring him work.Fair price for the work done.. He works alone so other than a battery charge you might have to wait a day or two…
-
August 2023 by Steve Tanney
I called with a question about an Oris watch I have. They were able to get back to me in a short period of time about a compatible strap for my Aquis 400. I live in New York and did this all over email/phone. They were able to order straps directly from Switzerland for me and have them to me in under the 30 days they thought it might take. I would purchasefrom them again. Thank you.
