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“Dave was very helpful from start to finish. He made setting up the appointment easy. He called the day before the appointment to confirm he would be there. He also called the morning of the appointment, and texted to reconfirm. He came to my home and replaced my windshield window swiftly and expertly. He was a pleasure to work with. Lastly, he was much cheaper than Safelite by about $130.”
“Cris and the crew at Paolino Automotive have always treated me well. Super knowledgeable. Up front and honest about the work that needed to be done. Even letting me know if, it wasn't worth repairing. I recommend them to all my friends and family.”
“Last week someone backed up on my car ,the front bumper dented and scratched l took it to the body shop ,they did a good job fixing it I'm very please with their work ,and the prize are reasonable special thanks to the two men who worked on my car they did explained everything to me l definitely will go back and l will tell my family and friendsThank you”
“Best shop in town. Everything from frame repair to custom body and painting. The most technologically advanced shop in the area and capable of working on every car”
“I can't recommend New World Auto Glass enough. I had to cancel my appointment with another company because both customer's service and the technician were total jerks. Ill never use again (let's call them Safelite), and reached out to my insurance company again to try to find someone to fix my windshield. I went with New World. Jerry was super helpful from start to finish. He showed up ON TIME despite only having my name and address for my first appointment. The work couldn't be done because it was raining, which I totally understand. He rescheduled no problem, and was again ON TIME for the second appointment and before I could even get out of my house, he was already working on the car. The day after the repair he realized I had a plastic box on my old windshield that he forgot to leave. He reached out to me and offered to bring it back that day until I told him it didn't work anyway and he did me a favor getting rid of it. He was super helpful through the whole process and I would recommend him to anyone.”
“Dropped off a double-hung window panel to have the glass replaced. It was ready for pickup within a few hours. Good workmanship. Excellent customer service. Thanks Chris!”
“Jerry is a great guy to do business with. He is very dependable and transparent. I have had all my tint work and remote starts done here. If it means anything i live in Andover CT and came up here today 12/23 to have a remote start installed. Thanks for everything Bobby D”
“Prompt, courteous, professional service. Nice folks. I broke the glass in one of the shelves in a refrigerator that I was cleaning. It is an older refrigerator and I could find no replacement part online. I brought the shelf to Brad’s and within 24 hours they cut a plexiglass replacement which is a more than adequate replacement for the original glass, and the price was very reasonable. I would certainly do business with them again.”
“Excellent service and experience. From the initial phone call with Paul to the installation at my house. Highly recommended!!Allstate had to special order the glass (not the windshield), but they still got it overnight and came the next day. Safelite, with all of their locations, said that they could do the job in 10 days!!!”
“I dont typically write reviews.. but after sitting in the waiting area and watching and listening to the team here working with each other, and customers I have to say I was super impressed. most specifically, the manager Angel... he was super friendly, accommodating and professional.... I had the chance to watch him coach and manage his team, deal with walk ins, phone calls with seemingly difficult situations... he demeanor and approach was very impressive. I own my own business.. it too is a service business... so when im out and about im always assessing service experiences. I have to say, I am impressed with Angel... hes the type of employee that is worth his weight in gold. I just thought he deserved some recognition.”
“My experience at Safelite was excellent. Although they were fully booked when I stopped by the day before my appointment, I mentioned to Mike, the store manager, that he could inform me if any slots opened up. Later that evening, he called to offer an early appointment, which was greatly appreciated. Upon inspection, I noticed water on the driver's side floor, causing concern for a potential larger issue beyond the stone chip repair I had scheduled for the windshield. Mike, the Manager, demonstrated exceptional knowledge, explaining possible causes such as worn plugs or improperly sealed side trims from a previous repair. He assured me that replacing the windshield would resolve the issue. True to his word, the technician, also named Mike, successfully addressed the leak. I now have full confidence in the expertise and professionalism of both individuals. For a pleasant and effective auto glass experience, I highly recommend choosing this Safelite location for quality assurance over other shops.”
“The windshield was a perfect fit, good, prompt service at Brockton, but I didnt like the fact you're forced to leave your old windshield there AND pay for a recycling fee.I wanted my old one back since it was only cracked, not shattered, & was planning to cut it to smaller pieces to use as protective shields for DIY projects I have.”
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“from Staff to ideas/estimation/customization through to completion of service provided was top notch!!! hands down professional friendly and customer focused!!! idk how long they've been in business but they're doing it right!!! I'll be bringing my other vehicle there as well!!!”