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February 2024 by Morse
Came into this location today and was very disappointed how unprofessional the manager (or so I think) was. Both women working in this location were miserable. The “manager” or whoever was training the young man was nothing more than horrible. She was treating him as though he was incompetent and you could tell she was making him uncomfortable. All of this being done with customers present. After painfully watching her verbally abuse the young man she began to insult my truck as well as question me.. I would NOT recommend anyone giving this business any money. I also recommend this location do some Drug Testing and find someone fit to train the young man. Do better
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January 2024 by Manny Sanon
Great service !
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November 2023 by B. Cray
The hours advertised are a lie. Online and in the building there are multiple postings saying that storage hours are until 10pm, 7 days a week. Two different staff member have kicked me out at 7, the end of OFFICE hours, saying that they wanted to go home. What? I don't need you here, I'm handling my own unit, I rented here specifically for the evening access and it's been a problem every time I've needed to get in."We won't be here to help you-" I specifically do not want your help, I want you to leave me alone and let me access the unit I payed you for during the hours YOU listed it as available. Nobody from this store is returning my phone calls, next step is a complaint to corporate. Absolute lazy trash that works here, literally just can't get out of their own customers' way.
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September 2023 by Ivan Gonzalez
U-Haul authorized my card FOUR times for almost an extra $200 for a 2 hour, and only 21 mile ride. Customer service told me there was nothing they could do. Just awful.
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August 2023 by Nora olmo
Management very rude she needs to go will never go there again till they change management has a very bad attitude don't like her job
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August 2023 by Victor G.
The lady behind the desk is very rude. Doesn't have any people skills whatsoever will never come back here again.
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July 2023 by Larry Slater
A+++ Service. Thank You
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July 2023 by Dae Gooden
Great customer service and support
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July 2023 by Michael T.
Asian guy was rude and didn't want to do his job i came 2 months ago for a reservation of a pickup truck and guy didn't show respect while i was being nice i do not recommend go somewhere else or get treated bad.
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July 2023 by MyDogs '.
If I could give less stars I would. On July 12,2023 My poor husband was in an accident and his truck was totaled. He was ok physically but needed a truck asap to continue working. He had a very large truck and needed a big rental to store his many large tools and ladders and use for work until he could figure out his next step. The woman there in charge, (unfortunately don't know her name) was incredibly rude, abrasive and non helpful. Didn't even say hi when we came in. Kept bullying us into understanding some confusing policy and information. We walked out in disgust. I've never seen such horrible customer service and interactions. She was actually combative. Shameful behavior. We would have paid any amount since it was an emergency. Would never recommend this place.
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July 2023 by Stephen Phillips
The Stoughton location is the best I've ever used. Super helpful staff! They've done everything for me here. I had a hitch installed on my car, rented multiple trailers and trucks from them and a storage unit. They have always gone above and beyond to help me. And because of them ive been able to do small moves with my car and I can now tow my dirt bike with my car! They are the best!
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May 2023 by M i i k e
Asian guy was rude and didn't want to do his job i came 2 months ago for a reservation of a pickup truck and guy didn't show respect while i was being nice i do not recommend go somewhere else or get treated bad.
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April 2023 by Rick G.
These employees were super bummed out to be there, like projecting it from the international space station with a laser cannon bummed out. Lady there charges me $12 for a 20 mile drive after suggesting I go back out and purchase 2 gallons of gas after I just moved. Do you have any idea of the caliber of drivers in Stoughton? Its wild, no way im taking that thing into a tight gas station. She got pissy when I thought it was bullsh1t. Are you serious playa? And I brought that sh1tbox back 3 hours early, they should be thanking me, plebeians.
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November 2022 by becca mur
Everyone who works here is rude. The corporate office will tell you something completely different than this location they dgaf/honor online reservations not made through them personally.
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August 2022 by Sam Chowdhury
Extremely rude manager, do not rent from this U-Haul location. It felt like he was actively fighting against us instead of being helpful. This employee gets off on withholding trucks from people.
