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December 2023 by Joshua T.
If I could give it zero I would. Terrible absolutely terrible service and check your food dates, out of date food too.
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November 2023 by Chris H.
Online pickup at this location is awful. More than half the time the order isn't ready on time, there's always a sob story about someone being late. If it happens this frequently, it's not just because of one person being late. I'll be going to Shaws moving forward.
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May 2023 by Frank S.
Nice store, newly renovated! Fresh produce! Sushi??? Nice!
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May 2023 by Delilah R.
This feeling has been coming on for a long time now, but today just confirms how I feel. I don't think there's a reason to go to this store any more. 1. It's crowded because there aren't enough people working at the cash registers. Therefore, long lines disrupt the flow of shopping. 2. Then, there's the RUDE, incompetent, self checkout that screams at you the whole time: PLACE YOUR ITEM IN THE BAGGING AREA! (when it isn't screwing up), Then, every 15 seconds, it screams it at you again as you bag your groceries. "Please Remove All Bagged Items!. Now, to me, that means this company is telling me to hurry up and GET OUT! There's gratitude for you! I bought so much stuff from you, Stop & Shop, that it's taking me a little more than 15 seconds to bag my items. 3. Speaking of bags, If I'm not mistaken, I got charged for each bag today.too (10 cents a bag)! AND the RUDE self checkout voice made me predict how many bags I was going to need before I even bagged anything. Seriously. Can't make this stuff up. 4. For weeks Stop & Shop bragged about how there would be soooooo many more items now that they've redesigned the store. Um...haven't found that to be the case. I couldn't even find Quaker Rice Cakes today (just some obscure, wierd Lundberg organic brand that I KNOW my Grandchild won't go for). 5. The produce doesn't taste very good, and they've even managed to sell me frozen vegetables (Stop & Shop brand) that have gone bad (how do you do that?)! My biggest beef is with the self checkout. You're a rich company Stop & Shop. Pay PEOPLE a decent wage and benefits. Invest in good produce. Until you do, I'm not coming back. I've shopped here for 18 years, but Roche Brothers is soooooo much better all around and they appreciate their customers.
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August 2022 by Ben T.
I am really worried about the employees in this place. I never met a more glum, unhappy, unengaged group. Maybe it's because their understaffed or underpaid, that there is long lines, or that the self checkout assumes customers are stealing products, or maybe it's all of the above. Every time I make the mistake of going here instead of Market Basket, I feel sad. Instead of under investing to save money, Stop and Shop should invest in their employees and their stores, hire more staff, and create a better atmosphere for shopping so they have happier staff and customers. So sad.
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April 2022 by Rick G.
Wow, this place has gone steeply downhill in a few short years. Needed to buy a shower curtain and shower rings....the store had a surplus of shower curtains but there was not a single shower ring to be found anywhere in the store. The help was no help. Asked 3 different associates, the first just shrugged, the second suggested I stand in a 20 person deep line at the help desk, the last pointed me in the direction of an aisle I had already searched twice, hey thanks a lot pal. The warlord running the self check out area was unpleasant and rude, will not be back.
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March 2022 by Joanne M.
Cant give a zero, too bad. horrible. they need to hire help ASAP, give the people more $ if thats what it takes. Went to Stoughton S&S at noon todays. One register open, had about 8 people waiting inline. Went to self-checkout, waited and waited. finally get to a register and of course, the computer starts telling me i need help, however, the one person working in this area is basically checking out someone's entire carriage because that person didnt know how to do it. So, i finish. Walking out, reviewing receipt. Notice discrepencies. Go to service desk, big sign "closed". walk back to self checkout, the cashier in that area doesnt know how or have ability to refund and says the service desk person left for the day....so S&S now owes me around $8.00. such a disgrace.
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December 2021 by Elianna Almeida
I have to run the risk of losing a trip to withdraw a value at Wes Union, because they do not inform the limit, moreover, they lacked a little education.
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December 2021 by M W.
Mary E This review may seem trivial compared to others however here I go. Your hermits are fabulous or should I say they used to be. You have directed the bakery to cut each hermit more or in half and put a total of eight halves in container and charge 3.99. Prior the hermits were six in a container and 3.49. This item is very popular in this store , but not in this present package. So basically you are giving us less and charging more.... The product was better when it was baked in the store and Not cut in half.
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July 2021 by Tracey P.
We went for the 1st time last night to go shopping after buying a house in the area. After walking in we went over to customer service to get a store card. Worker behind desk was helpful. Once we started to walk over to the fruits and veggies area, I started to look for some fruit. Every piece of fruit was either soft or already going bad. The veggies were not much better. I understand about Covid. That being said, the store should be on top of that. Especially since it's the first thing you see when you walk in. There was also a freezer leaking down the whole isle. Things break, I get it. I also heard it was broken all day. Don't they have plumbers/HVAC, whoever would repair a problem like that on the payroll or at the least one on an emergency basis? The shelves were empty, the floor was disgusting. Unfortunately, I need to have good friuts and veggies so I will not be going back. The stores need to be updated and redone. It appears to be very old.
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March 2021 by Carlos Carvalho
Customer service by phone call they can't give you any information at all so if you want to save time and call them for figure out limits then they can provide you they can't tell you by the phone phone call customer service no good experience only if you go for the store it's good experience 2 Stars only but from the phone it's 0 star
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March 2021 by Google user
I have to run the risk of losing a trip to withdraw a value at Wes Union, because they do not inform the limit, moreover, they lacked a little education.
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October 2020 by Jean K.
I used their pickup service today for the first (and last) time. The website is miserable to use and, four hours after the $120+ order was finalized, I got an email telling me that 10 of the 31 items I ordered were "out of stock." ALL of the items were listed as being in stock and some of them are everyday items that are virtually NEVER unavailable. Since the whole purpose of this was to avoid having to go to the store in person and I now have to do just that, there is no point whatsoever in ordering groceries to pick up. If I have to physically go to a store, it's back to Shaw's for me. This was the most difficult online shopping experience I've ever had. Roche Brothers is better, easier and more reliable. What an absolutely miserable experience.
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September 2020 by Laura B.
I have been a Peapod customer since its inception--more than a decade--and have always been happy. Were they perfect? No. There were errors but they were promptly rectified. Some things were out of stock, but never more than one or two items. THIS INCLUDES SERVICE DURING THE PANDEMIC. However, since you have switched distribution centers to Brockton, and since Stop and Shop changed providers for delivery, the service has been horrendous! I had a delivery scheduled for Tuesday, Sept. 29, betw 5 and 8 pm. At 8pm I received a phone call saying the driver was delayed and would arrive between 9:10 and 9:30pm. At about 9:45, I received a text message that the driver had arrived. At 10:08, I attempted to call customer service to tell them the driver had NOT arrived, but your customer service ends at 10pm. The next morning (yesterday) the groceries had still not arrived. I called customer service (the person I talked to was wonderful--helpful and apologetic and professional) and was told it "got too late" and so the driver hadn't delivered the order--no explanation for the text that the driver "had arrived." The next available slot was Thursday morning (two days after scheduled delivery). I was told I would be credited the delivery fee (I was not) and that I would receive via email a coupon for $20 (I did not). Just now, the driver (who was very professional and nice) dropped off a sadly incomplete order. The milk jug was broken and leaking. Regular ginger ale was substituted for diet. (Why wasn't a different brand of diet ginger ale substituted? I can't have sugar. What am I supposed to do with two 12-packs of soda I can't drink.) And 14 of the 35 items I ordered were out of stock, including soap and sponges (there were no substitutes for those? Really?) I am so furious and disappointed that after 10 years of customer loyalty, I'm ready to stop using this service. I would love to hear a response to this! Laura Brady
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September 2020 by Rachel T.
I want to say a special Thank you to Stop N Shop in Stoughton. I live in Walpole and I visit and shop at about 5 or 6 different Stop n Shops The Stoughton storer is the ONLY store. That keeps two products that I need everyday in stock. . I made a written request a couple years ago . While all the stores try to keep the products stocked. Stoughton STOP N SHOP ALWAYS HAS IT STOCKED the items are very important and are need for a very ill family member. THANKS
