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December 2023 by alex almeida
My fiancé and I bought a 2008 sequoia a few weeks ago and couldn’t be happier with the process. Alex was very easy to deal with and understood our time frame. Wouldn’t hesitate to do business with again. Btw there is a dcu just a few minutes down the road if you want to finance with dcu. Overall an amazing experience and I love our sequoia.
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November 2023 by Albert Jones
Great experience. I had bought a car at CAR LOT EXPRESS two weeks ago, but it turned out not to suit my needs, so I decided to return it and buy another vehicle. The process was quick and efficient. I was able to return the car and buy another one which was better for me.
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November 2023 by Luciano Bueno
Purchased a Mercedes SLK 350 2006 from Car Lot Express on the beginning of the year and have faced nothing but issues since which I still can't solve them. The car's persistent mechanical problems, which include a budget of $20k to fix it, while the car is valued at $5k, were never genuinely addressed. When I sought redressal, the dealer dismissively cited basic inspections as proof of the car's reliability, overlooking the deeper mechanical issues these inspections don't cover.Even more disturbingly, I discovered my signature had been forged on key warranty documents, the terms of which are still a mystery to me. The car's roof began leaking oil, emphasizing the mounting safety concerns. Throughout this ordeal, the dealer's attitude has been one of avoidance and negligence. If integrity, transparency, and customer safety matter to you, I'd strongly advise steering clear of this dealership.
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November 2023 by Daniel Robertson
I was very pleased with the transaction. Communication was excellent and the vehicle made a 450 mile commute home without hesitation! I would do business with them again without hesitation!
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October 2023 by Lisa Alkova
Exceptional service and great selection! Staff members do their best to find the right fit for you and are very helpful at all times. I definitely recommend this dealership if you are looking to purchase a used vehicle that is still reliable!
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September 2023 by Muhammad Tasleem
Hi Alex,Thanks for nice car Avalon 2013Got everything done..RegistrationInspectionOil change..Running great.I want to special thanks for nice transaction.Regards,Muhammad Tasleem
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September 2023 by tom robertson
My car blew a sidewall there. I asked to buy a tire iron to change the tire. They asked me to pull my car in, they changed the tire , checked the air and would not accept payment. Just asked me to write a review even though I didn’t shop for a car. who does that?
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July 2023 by Петр Решетняк
very good dealer, good cars at a good price! I recommend it to everyone, I will definitely return in the future)
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July 2023 by Irina Goloborodko
Bought my first car here. Alex was very attentive to my needs and helpful. I took his advise and ended up buying different type of a car that i was iniatially planning to, and as i can see now it works for me so much better. Definetely will recommend this car dealership!
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June 2023 by Samantha Lavallee
Poor customer service. My 16 year old son has been looking for quite sometime for a Ford Fusion as his first car.I found this vehicle online at Carlot Express in his price range and he instantly fell in love with it. I called on Thursday to see if the car was still there and the guy said yes. We went there on Saturday, drove the vehicle, and everything ran great with the exception of a few things that we felt wouldn’t pass inspection (cracked windshield/sunroof, tinted windows, and possibly an alignment was needed as it was pulling to the right.)The guy took our phone number and said he would call us back Monday/Tuesday once he looked at the vehicle. At that point we were ready to put a down payment and I already had the loan. So we were under the assumption the car was ours. He never called us, so we called him on Tuesday to follow up he then says the vehicle has sold. We asked, you sold to us right? He says I can’t say, did you pay for it? I was going to, as I already had the loan and my checkbook for the down payment, but you said let us look at this first and I’ll call you. I get it, this guy was the only one there on Saturday and there was a lot of people waiting but for you to send me on my way, take our phone number, and make it seem like that car is ours and then sell to someone else without calling us, is absolutely wrong. When I tried to explain to him how wrong it was he just kept saying “ this would have been a poor business decision if I had a cash buyer ready to purchase and I turned them away”. He literally did not get what I was saying and how wrong this was. Just kept justifying why he did what he did and didn’t care enough to apologize, but of course he was ready to sell me another vehicle, cause it’s all about the money and not how you handle your customers. I have zero interest in buying a vehicle from them and you shouldn’t either.
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June 2023 by Alyssa Thomas
My husband bought a car here, it's had issues ever since. After his initial test drive, he told the owner that the check engine light was on. The owner then told him it was probably a sensor, and he would get it taken care of. Come to find out now that the check engine light was on because the car needs a whole new transmission. (Which has been quoted over $8000, close to what we paid for the entire car.) DO NOT buy a car here unless you bring a mechanic with you, or you bring it to one yourself. Don't trust the owner on his word.
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June 2023 by Dave Lavallee
Absolute disgrace. Do not trust their word. If someone wants to pay cash after they commit to you (to ensure it passes inspection at a minimum) rest assured the car is gone. Shady practices, if you want a car, make sure you are willing to take it as is, with cash in hand, else it will not be there. I cannot rate negative stars otherwise I would. Nothing but a waste of time going here. Don’t always trust glowing reviews.EDIT: Cool response, but inaccurate. I would have gladly placed a down payment. You did not want our business, plain and simple. It’s fine, a great learning experience for our son. Again, I put this comment out so that others can understand how you do business. Also, you can stop texting my wife as we will NOT be doing business with you. BUYER BEWARE.
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May 2023 by David L.
This dealership should be avoided at all cost. Dealer will make deals and pull back if another buyer is willing to pay cash, even after committing to the deal. Buyer Beware. Do not trust this dealer!
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May 2023 by Dante Dante
I can definitely highlight the fact that nice, kind, and helpful people are working there And I’m glad that I became one of their customers today.
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April 2023 by sandra dias
We just bought a SUV Ford Escape with this dealer with no issues pass inspection the car is running greatThey staff was very knowledgeable and attentive to our needs, they close at 4 but they waited for us to come back from the RMV until 5 thumbs up ?We highly recommend this dealer to anyone who’s looking for a carThanks to Alex and his staff for a wonderful transition ??
