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October 2023 by Jeff G
My daughter went in for them to look at a repair. The person she dealt with was nasty and argumentative. Take your business elsewhere. Horrible experience.There was no fraud attempt. Look at the owners response to all of the bad reviews. It’s typical. He just starts accusing the very if fraud. My daughter was told by the insurance company to use auto shop in Massachusetts and not Connecticut. So she went there because it is “preferred”. The owner got nasty and verbally abused her. Just a nasty individual.
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September 2023 by Jeff G.
Awful customer service. My daughter went in to have them look at a repair. the person was rude, argumentative and nasty. This business should be avoided.
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September 2023 by Lexi G.
If I could give half a star or none I would. I went to have my car looked at for a repair and the man in charge was rude, unhelpful and started an argument for no reason. 0/10 would not recommend this place to someone.
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September 2023 by Lakhanna Pich
After a little over a month, I got my car back. It took so long due to parts being backordered which is totally understandable. I would suggest keeping clients/ customers updated on the status of the vehicle if the project took so long, rather than having to call and ask about it, which is what happened on my end.Other than lack of communication, Gabriel and his crew did an awesome job replacing my sunroof and detailing my car. It was super clean and loved that they were able to wash off tree sap that would not come off for months. I would let them work on my car again. Staff and Gabriel were friendly and professional. Also, since I did not have any rental coverage included in my insurance, they took it upon themselves and contacted Enterprise and gave me a nice discount for my rental. Thank you Sturbridge Automotive!
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August 2023 by Angel R.
Super Amazing Job on my Door ?? Pristine Work !!! in Such Short Time too ???? Absolutely Surprised by The Courtesy Polishing and Cleaning Detailing of my Car after the Job Smelled Phenomenal in the Car ?? definitely will be Back for Future work... ????Thank You Gabe you are & will Always be the Man for the Job...??????Novelist T.S. Eliot said, “Every moment is a fresh beginning.”
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July 2023 by Lance Roy
As an industry professional(insurance appraiser) there’s two things that are always abundantly clear when it comes to shops; quality of workmanship, and quality of customer service. On both accounts Gabe and the boys hit it out of the park. My company vehicle required some minor repairs recently. Work was done right and quickly. What more can you ask for?Service: Body & Trim
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June 2023 by Bolt 12
From leaving buff marks during detailing to taking 1/2 hour to inspect a 1964 collector car, this place is terrible!!! Not enough room to list the amount of incompetence!! Strongly suggest you stay away.Never mentioned it failing? Those of you in the know understand the time I listed above, those who don't well best of luck to you. FYI - they take your $$ before the inspection or even looking at car. Added picture of this very "DANGEROUS" car :)Service: Body & Trim
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March 2023 by Queen Bitch
These guys didn't update me on my car after almost 3 weeks. Work is sub-par, sensor in the front keeps jamming on bridges now. I now need to take it to a dealership to get it fixed correctly.
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December 2022 by Anthony Santos
Terrible service, terrible people skills, terrible shop. Never taking my car to this place again, although the lady that worked the front desk was very kind. Never getting my services again
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October 2022 by Jan Quaglia
Linspection. my car in for a state inspectoon. Just before my arrival, a check engine and check emissions warning came up on the dashboard.Service: Vehicle Inspection
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September 2022 by Bill R.
This is the second time I've used Sturbridge Collision. The first time was a few years ago and everything went smoothly. This time Gabe and his staff went out of their way to deal with my insurance to make sure that everything was taken care of. It took a while for the insurance company finally respond but Gabe kept me in the loop and in the end the car was perfectly repaired. Thank you to everyone at Sturbridge Automotive Collision Center.
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August 2021 by Jordan Richmond
I bought an old sporty whip I love, and it needs regular maintenance...and Gabe is the man taking care of it. I don’t know anyone in town who can takes care of BMWs how he can. Thank you MY MAN!Services: Steering & suspension repair
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March 2021 by Jim B
Went for a Mass State inspection. Quick and convenient, waiting room is comfortable enough with a TV and friendly manager. My new go-to place in town for this type of service.
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March 2021 by JOSEPH GARJIAN
The best around!
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January 2021 by Michael Schweyer
Gabe did excellent work on our car. Some pretty good damage and now it looks perfect. Excellent service and a quick turnaround.
