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July 2025 by Wendy
Joe and Zowie were both so helpful to me when I went to the Sturbridge location!!
I needed help with my phone and account and they were so patient and kind to me!
Every time I come to this location they are always helpful!
They are Keepers!!
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January 2025 by Greg Hudzik
Great staff, updated beautiful location. I had the privilege to work with their employee Angie. Very knowledgeable, took care of my phone issue and I was on my way. Thank you
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January 2025 by Total Steam Cleaning
I went to Verizon today because my wife's cell phone sim card stopped working. Angie replaced the sim card with an E sim and presto, done! She also reviewed our plan, saving us $10 a month I couldn't be happier. I would recommend Sturbridge Verizon and their staff to anyone.
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December 2024 by joseph reidy
Excellent sales staff great atmosphere and they will go out of their way to help you with any issues no matter what it is with your account. Definitely be back for another upgrade
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September 2024 by Peter Gosselin
My wife purchased a new phone from this Sturbridge Verizon store and was either straight out lied to, or the store employees are completely incompetent when it comes to understanding phone plans and promotions. She went to purchase a new phone with the expectation of receiving the NFL Sunday Ticket, and sure enough after making the purchase and turning her old phone in, which she was not able to get back, she was informed by numerous Verizon customer service agents that she was not eligible for the Sunday Ticket due to the plan that she was grandfathered into for being a customer for over 21 years, and when she agreed to upgrade her plan, she was then informed that the phone she purchased was not eligible for the promotion. She was told on more than one occasion by numerous Verizon employees, including two from the Sturbridge Verizon store that there wouldn’t be a problem and that she qualified for the promotion. So now she is stuck with a 36 month phone payment plan and NO NFL Sunday Ticket. Completely unacceptable Verizon.
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June 2024 by nilesh patel
Staff there always on the rush and don’t willing to help you I’ll get better deal by going to another store of Verizon on the main street, Sturbridge.
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June 2024 by K G
I am very dissatisfied. There was a male employee (I would know if I saw him) that sold my twins new iPhones around the tax-free weekend time last year. He tells me that the insurance is great I should get it as a family that it's only $100 deductible I just bring the phone in they swap it out at the store. I can give them my old phone. He tells me my Moto Z4 was a dinosaur that if I wait a month after getting the insurance I could crack the screen and bring it in and they could just swap it out for a more updated version. Of course I didn't do that I held on to my phone until recently after owning it for years the screen was broken and it turned blue and I can no longer use it. I go into the Verizon store where that employee was working that day and another employee tells me I have to go through asurion to use the insurance. My phone broke on a Friday. I went in first thing Saturday morning. They tell me I cannot get an overnight on the weekend that I had to wait until Monday so I went from Friday night until Monday around 4:00 pm without a phone. The phone I received was the same dinosaur still a 4G and it works way worse than my previous phone worked glitching out shutting off when I push on things and not responding. When I called up asurion they said oh we have a one year warranty as long as it's not damaged but will again send you the same phone. Keep in mind this was the same dinosaur of a phone. Long story short it's not worth getting the insurance in fact I would recommend you going to Walmart buying $100 or $150 phone and not getting locked into one of their contracts. Just get the insurance from Walmart (a one time fee) and in fact you can sign up at spectrum where it's cheaper to have a phone plan than Verizon. Verizon just gets you looped in so you can never get out of their plan with these contracts just deception all around if you have insurance trust me it's not worth it. Here is something Verizon does not want you to know it is way cheaper to have a prepaid phone because there is no contract associated with it and they want to keep you as a customer it's the people in contracts they don't take as good care of. I have a relative and he pays way less for his cell phone as a prepaid customer than I do in a postpaid account. I gave them two stars because it's clean at the store.
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March 2024 by Patrick D.
The manager dealt with a very inappropriate person who was cursing at and attacking her. He came back with flowers and an apology while she was helping me. She handled the situation with grace and kindness. I've always gotten great customer service. I appreciate the whole staff. Great work!
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February 2024 by kayla williams
The guys at this location were very helpful, both Bryce and Sage, were very friendly and explained all the available promotions to my husband and I on different occasion's, Bryce even told me about the neighborhood and good places to eat being that were new to the area.
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February 2024 by Pearl
One of the Best Stores you’ll ever visit. Josh and the crew are very helpful, knowledgeable and friendly. They are incredibly helpful and honest.
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October 2023 by Ashley Renaud
Scott is awesome! Thank you!
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September 2023 by Amanda Roy
No phone number to call them directly so we went there on the way home from having a surgery to get a new phone. I’m non weight bearing so my father went in to see if someone could come to the car to talk to me so I could upgrade my phone. They refused to come outside. Lost a sale and a customer. There were no customers there, 4 sales people leaning on counters doing nothing. Unreal. Great customer service guys….
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September 2023 by Stephen Joyce
Idk how this store is profitable as they never carry items that are needed by customers such as phone cases. Whenever I come in this store for business it's in and out because they don't provide any services/products. What gives?
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July 2023 by domingo
Stop buy today looking for a new phone deal I was greeted by a very unhappy person bad attitude logging in to the system I encounter a problem a system I Wes told to login in to sorry come back later I was told very bad customer service will not return I will be sure to let my friend and family not to do business at the store. Verizon customer for 38 years if you do not like your job go back to school!!! A second chance to treat me like garbage no way you need new employees GOOD LUCK!!
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May 2023 by Jeffrey Fielding
Mike was outstanding. Very informative, help me resolve my issue quick and to the point
