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March 2024 by Beth Last
Bait and switch - $800 trade in credit not applied! We opened a new line and upgraded our plans (5 total lines) and were offered a “special promotion” if we traded in one of our phones we originally were keeping. We went with the deal as it sounded good. Ever since this 6 months ago our bill has been wrong. One of our add on promotions fell off - we went back to have it fixed. Verizon said the phone trade in deal wasn’t applicable to the plan we were on despite Victra saying they have that promo. In December we were notified the trade in credit would disappear and we went into victra and they said the email was an error and to ignore it. Now Verizon is saying that promo never existed. We have been to Victra 8-10 times and talked to Jason, Wally and Peyton and no resolution and non of them call back with any updates. Lots of finger pointing between Victra and Verizon but we are the ones out the money after lots of time and energy. Super nice in person - zero results if there is an issue and they don’t back their promises. Be warned.
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February 2024 by Simmons Shared
My best experience ever at a phone store. The gentleman in Sudbury helped me set up my phone quickly and efficiently. He was ultra competent.
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February 2024 by Jon Welker
Thanks joshfor all your help !
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February 2024 by Laura Donovan
I had an excellent experience both with the call center before I arrived at the store and while at the store. All staff were very knowledgeable, friendly and helpful.
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February 2024 by Katelyn Reilly
Besides Verizon charging me and not sending the phone. I get 7 stories from every agent I talked to. I get someone who can cancel the order and do a new one same day pick up but not close. Store says it takes 2 hours it’s been 6. No one at the store picks up, Verizon is useless.Update: I emailed the store as they responded to this review; nothing no response. They cancelled my order. Supposedly my order was ready but I received no email telling me it was. You cannot get through to anyone at this store. You’re told not to go to the store until you receive an email the order is ready.
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November 2023 by Steven Simon
Seamless and quick with great product knowledge and courtesy
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October 2023 by Kimberly Stepp
We had the best experience in this store than we've ever had. And I've been a Verizon customer since 1990. Walid was so efficient, entertaining and enthusiastic about his job. Noone felt like they were waiting. He went from customer to customer taking care of everyone while phones were transferring information etc! Highly recommended store. So glad we upgraded while on vacation. We are from SC.
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August 2023 by Our Events
Overcharged us from first bill onward. Did not honor price they quoted. Didn’t apply discounts they promised. Didn’t provide gift card they promised. Now it is impossible to get them to correct their mistake. Impossible to get a competent customer service person. Avoid at all costs.
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July 2023 by Suzanne Taylor
I can't say enough about Walid, he was fantastic, knowledgeable, very attentive and kept all of the customers in the store happy all at the same time! ???
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July 2023 by Stephanie Rocha
I just came in mid-day on a Wednesday with a slightly complex issue. I didn't catch his name, but the store rep handled my issue and multi-tasked with other incoming customers extremely well. I was in competent hands the entire time and it felt like a corporate store.
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July 2023 by Robert Macnamara
Victor was very knowledgeable. He didn’t try to sell me most expensive phone. Explained all options and financing. Highly recommend the Sudbury store and see Victor
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July 2023 by Elaine Alexis
Very knowledgeable interaction. I would highly recommend this Verizon store.
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July 2023 by Elizabeth Boyajian
Wonderful customer service. Did not try to sell me things I didn’t need. Very respectful and knowledgeable. I’m impressed.
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June 2023 by Shashu Bao
I had a great experience here. Walid was extremely friendly, helpful and professional. He did a fantastic job and I will only be going to this Verizon location from now on.
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June 2023 by Danyel Hadlock
I dropped and broke my phone this morning and was really not looking forward to the time consuming experience ahead of me. I was pleasantly surprised at the Verizon Store in Sudbury. The young representative, Stowe, was excellent. The switch was quick and efficient.
