-
July 2025 by Will Kelley
Quite a few locations, including the one I use near my home makes it easy on a tight scheduled. Lots of availability, next to zero wait times, overall easy and professional
-
May 2025 by Jeffrey Berger
Holly was Awesome! The best customer service and phlebotomist ever! Efficient, friendly, knowledgeable. I was in and out within 4 minutes!
-
January 2025 by Kimberly Symock
Very friendly and accommodating staff (for someone with a walking issue, using a walker). Also, quick in taking walk-in patients back to get their bloodwork (it was a good day for walk-ins, I guess). Highly recommend when it's much closer to home and they have locations everywhere.
-
January 2025 by Jeffrey “Jeff” Benton
Great place for lab work.
-
November 2024 by Kenneth Hehir
I was welcomed nicely even though I was late and was extremely happy with the service.
-
October 2024 by Deborah Genovesi
Almost every time I go to the nearest Quest location to my home (the Sutton, MA location) the check in kiosk is not working properly. I always make an appointment and then when I try to check in the machine does not recognize the QR code. I enter my info and it does not find my appointment, and I end up waiting past my appointment time. Very inconvenient.
There is no one available to talk to about the problem. The technicians do not answer when people knock at the door. They clearly do not want to answer patient questions. Either the check in kiosk needs to be replaced and/or serviced regularly or Quest needs to hire an actual person to handle check in. This has been a problem for years. At this point I'd rather go anywhere else than Quest.
-
August 2024 by Carl Hutchinson
The text check in was fantastic. And I had hardly sat down when I was called in to the phlebotomist. Friendly, competent staff and very conveniently located.
-
July 2024 by Agalya ugamandiri
Sutton location attended by unprofessional nurse - loud, unhelpful, rude
-
June 2024 by Todd Clark
This place was easy to communicate with the people there. They treated me very well and I would never go anywhere else
-
April 2024 by Heidi Staruk
Pleasant. Polite. Place is clean. No wait.
-
February 2024 by Fei Wu
Very clean and spacious. On the first floor so it’s easy to access too. Checkin is easy for tests and drop offs.
-
June 2023 by G W
Sutton location attended by unprofessional nurse - loud, unhelpful, rude, chews gum with mouth wide open, place looks like a pit -
-
June 2023 by G W.
Sutton location is the definition of "dive" - horrible service, the technician came across as rude, short when asked simple questions - chewed gum loudly while talking - unprofessional, unhelpful - plain rude and ignorant - this place looks like something from a 3rd world country - this place needs to be shut down.
-
August 2022 by Kevin R.
Arrived at 11:52am on a Monday and the door is locked. Tech comes to the door and asks what I want. I indicate that I'm here for bloodwork. Tech indicates they are closed. I look at the door and it indicates closed from 12-1pm for lunch. Tech says they take the last patient at 11:45am, no patients at around. Go back out to my vehicle and wait until 1pm. Again, no patients around. Go to the door at 1pm and it is locked. Tech opens door and informs me to use the kiosk to sign in and disappears into the back room and closes door. Sign in and the kiosk indicates next appt at 2pm. NO PATIENTS around! This is the worst Quest location and customer service.
-
May 2022 by Jamie Wells
Excellent experience here for my annual blood draw. Very kind and skilled phlebotomist. Quick and easy check-in via kiosk, with plenty of appointment availability online. I was able to go in for my draw without a wait. I will definitely be using them again in the future!
