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February 2024 by Dan S.
Service and selection is great, always very helpful. Staff seems like they care. This is where to buy sneakers if you live in swampscott or marblehead area
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July 2023 by Rich Rylee Pasuy
Everyone is always very helpful. They don’t hound people. I’m a repeat customer. Never had a bad experience with anyone there. Place is full of runners, amazing advice and good vibes.
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February 2023 by Kasey Houghton
Always helpful, knowledgeable, go above and beyond to make you happy with your purchase!
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November 2022 by David Paquette
Fantastic experience here. I went in looking for a pair of running shoes without knowing much going in. The manager there worked with me 1-1 for about an hour. First doing an analysis of my feet and gait, then recommending, letting me try on probably about a dozen pairs of shoes, and hearing how I felt about each pair so they could adapt their recommendation. James was extremely helpful, personable, and knowledgeable. It never felt like I was rushed or pushed into purchasing anything.Best experience at a running store yet!
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November 2022 by stacee hernandez
Ordered a pair of Hokas and inserts online. After emailing Fleet Feet 4 days later, they informed me that they were canceling the sneaker order because they never had them in stock. I then received the inserts. They were used, you could see dirty toe prints.I always try to support small businesses but do not use their online store.
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August 2022 by Tim Whelan
I just wanted thank store manager Jamey Smith for exceptional service. A great fitting for my wife on a brand we weren't familiar with and a new pair of Hoka's for me. They have a high tech scan of your feet so you get the right size and width.
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July 2022 by Ana A.
This place is great! Saw them a few weeks ago on my way out of class and decided to give them a shot. My current sneakers have been giving me shin splints and was looking for something different. As soon as I walked in Logeen greeted me and he was super friendly. Talked to me about this scanner they have that looks at your feet/calves. The scan was super quick and gave a ton of metrics about my feet. Even suggested some options to try! Logeen grabbed me a total of 5 shoes and we even tried some that weren't on the list. Super knowledgeable, and was able to answer all my questions. Customer service was great! Manager Jamie came out to check on me and it showed how much they care about you, not just in it for the sale. Great return policy, 60 days to try them! Great shoe selection as well! Recommending them to everyone I know. Super quick too! In and out in less than 30 minutes. 10/10 experience.
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July 2022 by Christine M.
We were happy with our purchase and staff was very helpful. I was looking for a specific sneaker they carrier and while I was trying on sneakers another associate helped my husband find a pair as well. Definitely would go back and they have a rewards program too.
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May 2022 by Tatiana B
Great selection of running gels but I had a very inattentive staff member
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April 2022 by Andres Nino
Could not be happier with my purchase! Dave proved to be very helpful and knowledgeable. I came here on two separate occasions just while I made up my mind and I received the same great service both times. I was one of the first people to use their new Volumental Foot Scanner and I gotta say it’s really nice to have the scan sent to my email. I walked out learning something new about my feet! I look forward to continue doing business with FleetFeet.
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January 2022 by Jacob Levine
Excellent shop! Buy local - very knowledgeable staff - David and crew are A+Don’t buy running shoes online. Get fitted
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October 2021 by Dana Córdova
Great selection, informative staff.
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August 2021 by Amy F
Came for a gait analysis and a new pair of sneakers. Someone must have called out on this day because there was only one employee on the floor attending to customers and ringing people up at the register. He rotated among myself and two other ladies, one shopping for shoes for her son and the other for herself (and she had a million questions). Everyone was helped and left purchasing what they came in for. I was really impressed how this associate handled the situation as the flow of customers did not ease up, but he never broke a sweat. He had me test out 3 pairs of sneakers by running on a treadmill after analyzing my gait and compared my running in each of them. There was a camera behind the treadmill that recorded my legs from the knees down. I learned a lot getting to see the slow mo videos of my running to see my foot strike and how my my feet rolled inward as I ran. It was really cool. Though he was clearly busy, he never made me feel rushed while I was trying to figure out which shoe would work best for me. I left spending more than I originally budgeted, but I was so impressed with his knowledge, thoroughness, patience and customer service that I didn't mind dropping the extra money. Thank you Tim for all of your help! I can't wait to break in my new sneakers!
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August 2021 by Jose Almonte
Every time I come to this store it is always a great experience. The staff are always helpful and I have always found the right pair of shoes that fits perfectly. Today I was greeted by sales associate Emma and Taban. I explained to Taban that I was indecisive with a couple of shoes. He immediately grabbed seven pairs of shoes and had me try them all until I had the right fit. Emma also was amazing and advised me she could order the shoes in a different color way online. I highly recommend this store and love the staff for their excellent work every time.
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August 2021 by Jay Mila
Every time I come to this store it is always a great experience. The staff are always helpful and I have always found the right pair of shoes that fits perfectly. Today I was greeted by sales associate Emma and Taban. I explained to Taban that I was indecisive with a couple of shoes. He immediately grabbed seven pairs of shoes and had me try them all until I had the right fit. Emma also was amazing and advised me she could order the shoes in a different color way online. I highly recommend this store and love the staff for their excellent work every time.